topic Re: Locked out in Get Support

Locked out

masood071 — Wed, 11 May 2022 13:39:35 GMT

I have been locked out my account. Can some one help.

Re: Locked out

mimmo — Wed, 11 May 2022 13:55:01 GMT

Did you try an incorrect password too many times if yes wait an hour or so and then try the forgot password. If that fails contact CSA click simon link in footer to begin ticket process

Re: Locked out

Yummy — Wed, 11 May 2022 14:59:17 GMT

If forgotten password doe snot work for you for any reason, contact agent for assistance.

To contact CSA, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Locked out

JL9 — Wed, 11 May 2022 15:16:03 GMT

If you know the email you used the forgot password Rd link should be sufficient but as alps mentioned a CSA can manually do this for you after you answer some verification questions