topic Re: Upgrade in Get Support

Upgrade

Roger414 — Wed, 11 May 2022 13:16:07 GMT

Hi I'm new with this what I have done is update my account by mistake and want to cancel how do I proceed thanks Roger

Re: Upgrade

softech — Wed, 11 May 2022 13:22:46 GMT

@Roger414 wrote:
Hi I'm new with this what I have done is update my account by mistake and want to cancel how do I proceed thanks Roger

@Roger414 Did you click "Change plan now"? If you did, you plan is changed for this cycle and PM charged new plan amount already. DO NO try to Change Plan now again or you will get charged a 2nd time today

If you did click "Change plan now" earlier, there is nothing you can do for this cycle. You can schedule a plan change to change it back to the old plan for next cycle, just click "Change on the next renewal date

however, if you just clicked "Change on the next renewal" earlier, you can cancel the scheduled change by going back to the change plan screen and click cancel

Re: Upgrade

Yummy — Wed, 11 May 2022 14:54:54 GMT

What exactly you did by mistake?

If you picked wrong plan, just schedule plan change on next renewal. You already paid for next 30 days, do not do change plan Now.

Upgrade

darlicious — Wed, 11 May 2022 14:57:53 GMT

@Roger414

Did you do as above in @softech post? If you just did it you may just may be able to appeal to customer support to return you to your plan as long as it was not a grandfathered plan. No guarantees but they may grant a one time exception. The worst that can happen is they say no.

Contact customer support below.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Upgrade

JL9 — Wed, 11 May 2022 15:14:27 GMT

If you immediately reach out to a CSA they may be able to sort this out for you, but unfortunately no guarantees