topic Re: Locked in Get Support

Locked

Duke_35 — Wed, 11 May 2022 09:44:08 GMT

Ive been locked out of my account again how do i fix it.

cellphoneuser1 — Wed, 11 May 2022 09:52:39 GMT

@Duke_35 wrote:
Ive been locked out of my account again how do i fix it.

Use the forgot your password link. If no luck, open ticket and ask to get the password reset. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Duke_35 — Wed, 11 May 2022 12:38:00 GMT

How do i enter my account onve its been locked.

It only let me try my password twice before it locked me out.

Dunkman — Wed, 11 May 2022 12:56:09 GMT

If you are locked out of account, you can try again in one hour to reset your password.

Otherwise, you can submit ticket for customer service agent help. It may take a few hours for CSA to respond.

Yummy — Wed, 11 May 2022 15:02:00 GMT

@Duke_35 wrote:
How do i enter my account onve its been locked.
It only let me try my password twice before it locked me out.

You have to log in using you email and password. If you tried too many times with incorrect password, wait 1 hour and then try again.

If nothing works, contact agent

To contact CSA, there are 2 methods: