topic Website Issue - Compatibility Tool Not Working in Get Support

Website Issue - Compatibility Tool Not Working

1984 — Wed, 11 May 2022 05:14:45 GMT

When I try to select a make in the compatibility tool, I get a blue bar and no option to enter or select anything. I've tried multiple times and it's not working. The chatbot is no help, and the Community Forum is all that appears whenever I try to access customer service... Can someone here confirm that the Samsung Galaxy A03s is compatible (I imagine so, but want to be sure before I unpack this phone...)?

Re: Website Issue - Compatibility Tool Not Working

1984 — Wed, 11 May 2022 05:19:25 GMT

I see related posts from a week ago. Apparently this is an ongoing issue. I'm not really knowledgeable, so if someone could let me know if my phone is compatible, that would be great.

Re: Website Issue - Compatibility Tool Not Working

computergeek541 — Wed, 11 May 2022 05:27:05 GMT

@1984 wrote:
When I try to select a make in the compatibility tool, I get a blue bar and no option to enter or select anything. I've tried multiple times and it's not working. The chatbot is no help, and the Community Forum is all that appears whenever I try to access customer service... Can someone here confirm that the Samsung Galaxy A03s is compatible (I imagine so, but want to be sure before I unpack this phone...)?

Where did you get this phone and what is the exact model number (usually starts with SM)? This phone will be fine as long as it has both UMTS band 2 and band 5. For best compatibility, mdoels meant for the Canadian market are best for network connectivity.