topic Re: No service in Get Support

No service

AliyaH — Tue, 10 May 2022 02:02:04 GMT

I just activated SIM, paid for plan, my google pixel 6 phone showing public mobile however no service no network, tried everything, not working

Re: No service

softech — Tue, 10 May 2022 02:07:06 GMT

@AliyaH

Try to reboot your phone one more time.

if fails, try to reseat the sim (power down, take sim out for a minute before putting it back to the phone)

if still fails , try to put your PM SIM in another phone if possible to see if it works there

also, check if your phone is blacklisted, just in case:

https://www.devicecheck.ca/check-status-device-canada/

Re: No service

JL9 — Tue, 10 May 2022 03:22:12 GMT

If it is showing Public Mobile, it could just be the simple steps @softech laid out. If none of those work you can open a ticket with a CSA, or private message "CS_Agent" here on the community (envelope icon in the top right)

Re: No service

esjliv — Wed, 11 May 2022 01:35:49 GMT

@AliyaH - I hope the above advice fixed you up, and you are now with service?

If still issues try to perform a reset of your device's network settings with the Public Mobile SIM card inside.

Otherwise...still problems, submit a ticket to CSA to check on your account's activation.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: No service

AliyaH — Wed, 11 May 2022 03:04:39 GMT

Thanks everyone a cs agent helping me