topic Re: Opting out new public point system in Get Support

Opting out new public point system

Tnguyen — Wed, 23 Feb 2022 08:11:20 GMT

Can't seem to find any answers out here yet, but has anyone who signed up with PM after Jan 25th tried opting out from the new public point system? Do you get converted back to the old public reward system at all or do you just lose all privileges and your account has basically no benefits?

Re: Opting out new public point system

darlicious — Wed, 23 Feb 2022 08:17:15 GMT

@Tnguyen

If you opt out of the points program you are left with no benefits at all.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Opting out new public point system

BKNS27 — Wed, 23 Feb 2022 08:42:50 GMT

@Tnguyen

From what I understand if you joined PM after January 25, you are automatically entered in the Points system. For members joined before January 25, you have an option to change from the Rewards system to the Points system but once you joined, you can’t switch back.

So I doubt if you can switch from the Points system to the Rewards system after January 25. I am sure that the program is setup so that new members are entered into the Points system and old members are grandfathered.

Good question for a CS_Agent to answer but keep us posted.

Re: Opting out new public point system

darlicious — Wed, 23 Feb 2022 09:23:25 GMT

@BKNS27

Once you opt out you're out forever. It's in the small print....of which the terms and conditions are posted somewhere near the beginning of the long points program thread....or the error email thread. I can't remember which one....?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Opting out new public point system

esjliv — Wed, 23 Feb 2022 11:15:38 GMT

@Tnguyen wrote:
Can't seem to find any answers out here yet, but has anyone who signed up with PM after Jan 25th tried opting out from the new public point system? Do you get converted back to the old public reward system at all or do you just lose all privileges and your account has basically no benefits?

@Tnguyen - apparently you opt out and you get neither of the rewards, why Public Mobile then? Silly really.

If you want to hear from Public Mobile themselves they say to contact them at the bottom of this help article:

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-FAQs

It give a link to submit a ticket at the VERY BOTTOM, "contact us here".

Now, if you don't want opt out for real, be sure you are mentioning you are just inquiring.

Re: Opting out new public point system

HALIMACS — Wed, 23 Feb 2022 11:49:21 GMT

@Tnguyen

Once you're in, you're IN

Once you're out, you're OUT. No going back.

Decide diligently.

Re: Opting out new public point system

Yummy — Wed, 23 Feb 2022 14:45:02 GMT

Opting out from new Points system will remove you from any rewards collection.

New users have no choice but to be on Points

Old users if switch to Points cannot go back.

Re: Opting out new public point system

BEER — Wed, 23 Feb 2022 15:50:02 GMT

@Tnguyen wrote:
Can't seem to find any answers out here yet, but has anyone who signed up with PM after Jan 25th tried opting out from the new public point system? Do you get converted back to the old public reward system at all or do you just lose all privileges and your account has basically no benefits?

Yes I did and now regret it - it was totally my bad for not reading the fine print. I did contact PM's Jade and will cut and paste the response in part.

Ticket Topic: I may be able to save you some time if your request is to revert back to the old Rewards problem. Once a customer has opted into Points, their account can't be switched back to old rewards. Which is why we implimented a 2 step sequance to confirm joining Points.

Re: Opting out new public point system

BEER — Wed, 23 Feb 2022 15:53:43 GMT

@darlicious wrote:
@Tnguyen
If you opt out of the points program you are left with no benefits at all.

Not true - The point system does definitely offer benefits but obviously not as good as the old reward system.

Re: Opting out new public point system

Tnguyen — Wed, 23 Feb 2022 16:52:55 GMT

Thanks for the input and comments everyone!

Re: Opting out new public point system

Yummy — Wed, 23 Feb 2022 17:17:16 GMT

@BEER wrote:
@darlicious wrote:
@Tnguyen
If you opt out of the points program you are left with no benefits at all.

Not true - The point system does definitely offer benefits but obviously not as good as the old reward system.
But @darlicious is correct:
- If you opt out of Points you have NO rewards at all.
- Your statement is correct too if you remove first 2 words: better something than nothing.

Re: Opting out new public point system

esjliv — Wed, 23 Feb 2022 21:14:17 GMT

@Yummy

It sounds like some posters are referring to different occurrences.

I think the discrepancy here is the "IN" vs."OUT".

Opting IN it going from Old Rewards to New Rewards points system.

Option OUT is leaving the New Rewards system to oblivion (no Old no New Rewards after this point).

Re: Opting out new public point system

darlicious — Wed, 23 Feb 2022 22:16:52 GMT

@esjliv @BEER

I think it's pretty clear what I was replying to....the OP's question regarding the points program. If you opt out you are out. Period. There was no in involved ( pun intended.) Indeed.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Opting out new public point system

MrAtheist — Wed, 20 Apr 2022 18:13:59 GMT

Pretty disappointed with how stupid this is... whoever designed this should get fired 😠

Re: Opting out new public point system

ashleyau — Wed, 27 Apr 2022 20:11:33 GMT

I was SO regret on joining the new public point system. If I cannot revert it back to the old public reward system, I will have to switch to other phone carrier after almost 6 years with PM.... unless there's any other suggestions?

Re: Opting out new public point system

hTideGnow — Wed, 27 Apr 2022 20:13:17 GMT

HI@ashleyau , I would say the new system is not great but still decent saving. Why need to move away from PM if you cannot go back to the old one? Getting some reward saving is still better than getting none

Sorry, no way to go back to the old system. This was confirmed by PM already

Re: Opting out new public point system

Sophie19811 — Tue, 10 May 2022 14:50:57 GMT

Thank you for your help!!!

Re: Opting out new public point system

Sophie19811 — Tue, 10 May 2022 18:59:47 GMT

OMG!! Thanks for your post!! So timely!! I almost did the same thing!!

Re: Opting out new public point system

darlicious — Tue, 10 May 2022 19:18:15 GMT

@Sophie19811

OMG....did you just save yourself from joining the points program? Whew?!!

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Opting out new public point system

Sophie19811 — Tue, 10 May 2022 20:26:11 GMT

No, I was going to quit from the points reward system, but I decided not to after reading Beer's post.