topic Changing account package in Get Support

Changing account package

Katiekins — Tue, 10 May 2022 18:09:43 GMT

I can't change my current cell package, I keep getting an error message and sent back to sign in

Re: Changing account package

hTideGnow — Tue, 10 May 2022 18:13:01 GMT

HI@Katiekins It is likely just a browser problem

Please try using a different browser or use Incognito mode or use Clear cache and try again

Re: Changing account package

BKNS27 — Tue, 10 May 2022 18:16:07 GMT

@Katiekins

Try clearing the cache and cookie then go in incognito on your browser before login to you account.

Re: Changing account package

dabr — Tue, 10 May 2022 18:15:27 GMT

@Katiekins You're trying to change plans? Make sure you're clearing browser cache/cookies and use incognito/privacy mode before retrying. Also advised to Change at Next Renewal option as PM doesn't offer refunds for unused features if you opt to change your plan immediately.