topic Re: I need an add-on in Get Support

I need an add-on

tammyspencer195 — Tue, 10 May 2022 17:17:47 GMT

Re: I need an add-on

Meow — Tue, 10 May 2022 17:34:05 GMT

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

From overview (main) page click on

then select what you need.

How do I get an add-on

tammyspencer195 — Tue, 10 May 2022 17:23:33 GMT

Re: How do I get an add-on

Meow — Tue, 10 May 2022 17:30:16 GMT

I already answered you.

No point of starting new topic with the same question.

Re: I need an add-on

darlicious — Tue, 10 May 2022 17:45:00 GMT

@tammyspencer195

Which add on do you require? Add funds to your account balance to cover the amount of the add on you require then choose your desired add on from the plans and add ons page, scroll down to confirm and submit your payment.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: How do I get an add-on

hTideGnow — Tue, 10 May 2022 17:46:23 GMT

HI @tammyspencer195 what kind of add-on you try to buy?

To buy an add-ons, it is a 2 steps process, you need to first load fund. After fund is loaded , you then need to go to the Plan Purchase page to buy

Let us know if you need further help

Re: How do I get an add-on

HALIMACS — Tue, 10 May 2022 18:00:14 GMT

@tammyspencer195

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:

You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.

Select ‘Confirm my purchase’, and you’re done.
Some users have found that rebooting the device is required afterwards.

Re: I need an add-on

JL9 — Tue, 10 May 2022 18:00:49 GMT

Be very mindful of the 2 step process as most ppl get turned around on that and seems to cause the most confusion and headaches for many

Re: I need an add-on

HALIMACS — Tue, 10 May 2022 18:01:46 GMT

Like this @tammyspencer195

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:

You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.

Select ‘Confirm my purchase’, and you’re done.
Some users have found that rebooting the device is required afterwards.

Re: How do I get an add-on

JL9 — Tue, 10 May 2022 18:01:47 GMT

lol strength in numbers approach, maybe thinking it would speed up a resolution 😉

Re: I need an add-on

hTideGnow — Tue, 10 May 2022 18:16:21 GMT

HI @tammyspencer195 no worry about the duplicated posts, probably you posted by mistake. Oracle has merged them already