topic Re: Purchased Add On - Still No Service in Get Support

Purchased Add On - Still No Service

tulipan — Tue, 10 May 2022 15:47:33 GMT

Hi,

I ran out of data yesterday and purchased a $15 add on of 2GB. I still don't have any service. Why is this?

Re: Purchased Add On - Still No Service

JK8 — Tue, 10 May 2022 15:53:18 GMT

Look under My Data & Add-Ons to confirm the data is there. Buying an add on is a 2 step process. You add the funds and then you need to go back in and make the purchase.

Re: Purchased Add On - Still No Service

Yummy — Tue, 10 May 2022 16:12:43 GMT

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Re: Purchased Add On - Still No Service

JL9 — Tue, 10 May 2022 17:14:28 GMT

Do you mean 15 for 1GB or do you have an in to get a better deal lol

And yes usually the 2 step process is the snag here.