topic Re: Data? in Get Support

Data?

Jacob2222 — Mon, 09 May 2022 22:56:24 GMT

Hey, I’m in Canada, and wondering if my data will work when I travel to Asia etc?

Re: Data?

computergeek541 — Mon, 09 May 2022 23:02:59 GMT

Public Mobile service will not work anywhere outside Canada or the U.S. (plan that includes roaming or roaming add-on required for use in the U.S.).

Re: Data?

softech — Mon, 09 May 2022 23:03:26 GMT

@Jacob2222 The bad news is NO. PM's service only work in Canada or US (with roaming add-on). So, the data won't work in Asia

Good news is that Asia has cheaper data there, so, you can get local data SIM cheaply to get connected

You might want to setup a VoIP acocunt with TextNow or Fongo to make free calls and text to Canada

And make sure you change your 2FA method to email (not as safe) or Authenticator app (best) if you need access to your banking, email or social media.

Re: Data?

Dunkman — Mon, 09 May 2022 23:03:42 GMT

@Jacob2222

Unfortunately, Public mobile does not offer international roaming (except for USA, where you will need to purchase extra 10 day roaming packages). Your Public mobile service will not work in Asia. Cheaper to purchase a local SIM card and use data that way.

Re: Data?

JL9 — Mon, 09 May 2022 23:28:19 GMT

Much more reliable and cost efficient to go local for sure.

Re: Data?

Freay — Tue, 10 May 2022 03:52:24 GMT

@Jacob2222 The data plan is only within Canada not outside the country I suppose the US is not working as well. If you go outside of Canada there is Data Roaming, you can talk to customer service directly, To contact customer support: Submit a support ticket via Simple--Simon the chatbot click here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Data?

computergeek541 — Tue, 10 May 2022 03:56:50 GMT

@Freay wrote:
@Jacob2222 The data plan is only within Canada not outside the country I suppose the US is not working as well. If you go outside of Canada there is Data Roaming, you can talk to customer service directly, To contact customer support: Submit a support ticket via Simple--Simon the chatbot click here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

In this situation, there's isn't any reason for the customer to contact Public Mobile. The service being requested isn't offered.