https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Expired-and-New-Card/m-p/821783#M550989 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/217238">@moniquerobichea</a>&nbsp; &nbsp;if you just missed the payment for less than 90 days, your account should have been just "Suspended" and not "deactivated"</P><P>&nbsp;</P><P>Try login to My Account, if you can login, you are good to good</P><P>&nbsp;</P><P>Just go to Payment Tab, click Manage my Card, then Replace this credit card:</P><P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/" style="width: 615px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/60240iA23587470956D237/image-size/large?v=v2&amp;px=999" role="button" title="E-MyAcct-Payment-UpdateCC.jpg" alt="https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/</span></span></P><P>&nbsp;</P><P>there you can update your credit card info.</P><P>&nbsp;</P><P>Once the new credit card is entered in the system, you can go back to Payment tab but click One time payment this time and make a manual payment to reactivate the service.</P><P>&nbsp;</P><P>Let us know how it goes</P> Mon, 09 May 2022 22:52:58 GMT softech 2022-05-09T22:52:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Expired-and-New-Card/m-p/821781#M550988 <P>Hello,&nbsp;<BR /><BR />Received a new credit card and my account was deactivated.&nbsp;</P><P>&nbsp;</P><P>But I am wondering my sim card is still active?&nbsp;<BR /><BR />I don't know how to deal with this. Hoping someone could advise.&nbsp;</P> Mon, 09 May 2022 22:49:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Expired-and-New-Card/m-p/821781#M550988 moniquerobichea 2022-05-09T22:49:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Expired-and-New-Card/m-p/821783#M550989 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/217238">@moniquerobichea</a>&nbsp; &nbsp;if you just missed the payment for less than 90 days, your account should have been just "Suspended" and not "deactivated"</P><P>&nbsp;</P><P>Try login to My Account, if you can login, you are good to good</P><P>&nbsp;</P><P>Just go to Payment Tab, click Manage my Card, then Replace this credit card:</P><P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/" style="width: 615px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/60240iA23587470956D237/image-size/large?v=v2&amp;px=999" role="button" title="E-MyAcct-Payment-UpdateCC.jpg" alt="https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/</span></span></P><P>&nbsp;</P><P>there you can update your credit card info.</P><P>&nbsp;</P><P>Once the new credit card is entered in the system, you can go back to Payment tab but click One time payment this time and make a manual payment to reactivate the service.</P><P>&nbsp;</P><P>Let us know how it goes</P> Mon, 09 May 2022 22:52:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Expired-and-New-Card/m-p/821783#M550989 softech 2022-05-09T22:52:58Z