topic Re: Porting a phone and number from a recent inactive Telus Account in Get Support

Porting a phone and number from a recent inactive Telus Account

DvAbCanEh — Mon, 09 May 2022 22:25:39 GMT

A friend wants to create an account with PM with a phone that was on Telus. He let his contract expire so he is no longer a Telus customer and owns the phone. He received a SIM from PM and is ready to go!

QUESTION- Can he create a PM Account and still Port his phone number from Telus to PM? When switching from a provider to PM, you are supposed to leave your SIM in the phone until you answer "YES" when asked if you want to switch providers.

He is concerned that after buying a SIM and paying for the first month with PM he will lose it all if it don't work out.

Replies much appreciated.

Re: Porting a phone and number from a recent inactive Telus Account

Dunkman — Mon, 09 May 2022 22:41:14 GMT

@DvAbCanEh

Normally, you need an active mobile account to be ported to Public mobile. However, there are exceptions, which are Telus and Koodo since they all belong to the same company. It has been confirmed in the past. You can port from inactive Telus and Koodo accounts.

If there are any issues with initial port, your friend can contact Public mobile customer service agent to fix the problem.

Re: Porting a phone and number from a recent inactive Telus Account

hTideGnow — Mon, 09 May 2022 22:41:20 GMT

HI @DvAbCanEh It is possible with the help of PM CS Agent

Please have your friend to first activate and pick a new number first

After account is activated and working, he will have to open a ticket with PM CS Agent and let them know this is a inactive Telus account and ask them to help manually port the number here

To open ticket with PM CS Agent, at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click on "Contact Us"
and then Click "Other"
finally Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting a phone and number from a recent inactive Telus Account

BKNS27 — Mon, 09 May 2022 23:06:14 GMT

@DvAbCanEh

Good thing your previous carrier is Telus company. If it was another carrier, once you close your expired account. You can’t port your old number over to PM.

You will need contact a CS_Agent to help you port your old number over but you will need your Telus account number and telephone number.

Re: Porting a phone and number from a recent inactive Telus Account

DvAbCanEh — Tue, 10 May 2022 05:34:34 GMT

Thank you for your input, I will discuss this with my friend and have him follow your step.

Very clear info thx

Re: Porting a phone and number from a recent inactive Telus Account

computergeek541 — Tue, 10 May 2022 05:35:38 GMT

self solution removed