topic Re: How do I retrieve my old number? in Get Support

How do I retrieve my old number?

DianaLL69 — Mon, 09 May 2022 17:16:51 GMT

Re: How do I retrieve my old number?

Meow — Mon, 09 May 2022 17:20:09 GMT

If you lost your number due to account suspension for longer than 90 days, you cannot retrieve your old number.

If you were PM customer then ported PM number out and now wand to get back to PM, just open new PM account and port your number.

Re: How do I retrieve my old number?

ShawnC13 — Mon, 09 May 2022 17:22:39 GMT

@DianaLL69, we need to know a bit more. Do you mean from a previous provider or did you let your account expire here?

Re: How do I retrieve my old number?

hTideGnow — Mon, 09 May 2022 17:33:32 GMT

HI @DianaLL69 How old is the number?

depends what happened

if the account was simply suspended and less than 90 days, you can login to My Account and reactivate it by paying.

if the account was suspended for over 90 days, the account would have been closed, the number would be gone. You probably won't get the exact number back.

Give us more information

Re: How do I retrieve my old number?

JL9 — Mon, 09 May 2022 23:15:56 GMT

I am assuming you have resolved this on your own as we haven't heard back? If not feel free to give us more details so we can point you in the right direction