topic Payment in Get Support

Payment

RWSeeley — Mon, 09 May 2022 16:47:21 GMT

I made a payment on my account. Why has it not been reinstated

Re: Payment

Yummy — Mon, 09 May 2022 16:50:14 GMT

You have to manually restart your service if your account has been suspended. Just adding funds will not cause service to reactivate.

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

Once payment is completed, logoff and reboot the phone. Service/plan should automatically reactivate.

If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log-out/in. Resume your service. Your plan should automatically reactivate.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Re: Payment

dust2dust — Mon, 09 May 2022 16:53:33 GMT

Have tried any services? Sometimes the suspended stuff shows for a while but if the services are working then it did renew.

Re: Payment

hTideGnow — Mon, 09 May 2022 17:34:58 GMT

HI @RWSeeley did you try reboot the phone?

and when you log back into My Account, any $ showing in Available Fund? what is the account status?