topic Re: Payment situation in Get Support

Payment situation

canadojacmel — Mon, 09 May 2022 15:21:22 GMT

I have updated my CC information for payment. I have proceed with the payment but my is still not active.

Re: Payment situation

computergeek541 — Mon, 09 May 2022 15:25:26 GMT

Is the payment enough for the full price of your plan? There might be a short delay before the plan renews.

Re: Payment situation

hTideGnow — Mon, 09 May 2022 15:26:20 GMT

HI @canadojacmel So, the credit card is now on the system in your Self Serve My Account?

Try to manual pay again, but this time use the option "Other ..." and put in the plan amount yourself (do not use the option Amount Due). If this works, then logoff from My Account and reboot the phone

Re: Payment situation

canadojacmel — Mon, 09 May 2022 15:27:30 GMT

Hello,

I have done that and got the message that I have sufficient fund in my account when I tried to pay manually

Re: Payment situation

canadojacmel — Mon, 09 May 2022 15:29:22 GMT

Yes it is 🤷🏽‍♀️

Re: Payment situation

hTideGnow — Mon, 09 May 2022 15:30:32 GMT

HI @canadojacmel On My Account, Does your Available Fund has an amount same or more than the amount you need for your plan?

if it is , try to do this to trigger the renewal process

1. Go to the plans or usage page and click on lost/stolen to Suspend the service.
2 Log off My Account

3. After 2 minsutes, Log back in My Account, Plans or usage page and click on lost/stolen, then Resume the service.

this will force a renewal and it should work

Re: Payment situation

BKNS27 — Mon, 09 May 2022 15:31:40 GMT

@canadojacmel

Try rebooting your phone by powering it off then back on. See if that works.

Re: Payment situation

canadojacmel — Mon, 09 May 2022 15:32:21 GMT

Thanks let me do that again