topic Re: Cannot sign in in Get Support

Cannot sign in

Jessicachan — Mon, 09 May 2022 07:42:56 GMT

I don’t know why I can’t sign in. I tried many times but still cannot sign in. Even though I gave my email and answer the right answer. It still shows I am wrong. Pls help

Re: Cannot sign in

JL9 — Mon, 09 May 2022 07:50:22 GMT

If the forgot password link is giving you grief you can open a ticket with Customer Service or private message CS_Agent (go to the envelope icon in the top right)

Re: Cannot sign in

BKNS27 — Mon, 09 May 2022 07:53:49 GMT

@Jessicachan

First clear the cache and cookies on your browser then go in incognito.

If you tried too many times with incorrect password, you will need to wait about 15 minutes then try again to login.

If that fails, you will need to contact a CS_Agent tomorrow morning to get in touch with them via private messaging or SIMon Chabot (type in create a ticket).

Re: Cannot sign in

BKNS27 — Mon, 09 May 2022 07:56:10 GMT

@Jessicachan

I just login into my account without any issues.

Re: Cannot sign in

Jessicachan — Mon, 09 May 2022 07:58:15 GMT

Hi thx for yr helping. How to send msg toCS_agent? Where can send? Thx

Re: Cannot sign in

cellphoneuser1 — Mon, 09 May 2022 08:21:37 GMT

@Jessicachan wrote:
Hi thx for yr helping. How to send msg toCS_agent? Where can send? Thx

You go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open a ticket. Typing in questions about resetting your password will lead to it letting you contact a CSA.

Re: Cannot sign in

Jessicachan — Mon, 09 May 2022 08:32:33 GMT

Thx so much

Re: Cannot sign in

Meow — Mon, 09 May 2022 13:22:02 GMT

If opening a ticket does not work very first time see here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent