topic Re: Device Compatibility List?? in Get Support

Device Compatibility List??

Naterial — Sun, 08 May 2022 16:59:10 GMT

Trying to get a list of compatible devices here: https://www.publicmobile.ca/en/on/get-started

But the list only shows blanks (on Edge and Chrome).

Re: Device Compatibility List??

Meow — Sun, 08 May 2022 17:02:31 GMT

That feature currently does not work.

Try this link. Pick Telus

https://www.publicmobile.ca/en/bc/get-help/articles/check-your-phones-compatibility

What is your phone brand/model?

Re: Device Compatibility List??

dust2dust — Sun, 08 May 2022 17:02:48 GMT

It's broke. You'll need to work from the requirements with the phone specs.

Re: Device Compatibility List??

softech — Sun, 08 May 2022 17:08:03 GMT

@Naterial what kind of phone yiu want to check? maybe give us the exact model number and we can look it up for you

Re: Device Compatibility List??

esjliv — Sun, 08 May 2022 17:41:25 GMT

@Naterial - that link never seemed up to date anyhow, too bad though.

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Always good to check whether a phone will work with any provider. Use more than one source to be sure. If you can try someone else's PM SIM card in the phone you want to check that would be great.

Some other sources may help:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/

3G or WCDMA 2 (1900 MHz ) and 5 (850 MHz) bands makes the phone compatible, which is needed for phone calls, and can also be used for text messaging and data.
LTE can be used for text messaging and data. Data will work on the HSPA network.

Re: Device Compatibility List??

JL9 — Sun, 08 May 2022 22:59:55 GMT

Very frustrating they still haven't fixed it or take it off as an option altogether. Hopefully that is done in the coming months as it causes a lot of confusion and wasted time for people that aren't aware of it.

Re: Device Compatibility List??

Naterial — Sun, 08 May 2022 23:08:03 GMT

This was my reference, Model A2595:

5G NR (Bands n1, n2, n3, n5, n7, n8, n12, n20, n25, n28, n29, n30, n38, n40, n41, n48, n66, n71, n77, n78, n79)
FDD‑LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 28, 29, 30, 32, 66, 71)
TD‑LTE (Bands 34, 38, 39, 40, 41, 42, 46, 48)
UMTS/HSPA+/DC‑HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
GSM/EDGE (850, 900, 1800, 1900 MHz)

Re: Device Compatibility List??

computergeek541 — Mon, 09 May 2022 05:36:48 GMT

@Naterial wrote:
This was my reference, Model A2595:
5G NR (Bands n1, n2, n3, n5, n7, n8, n12, n20, n25, n28, n29, n30, n38, n40, n41, n48, n66, n71, n77, n78, n79)
FDD‑LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 28, 29, 30, 32, 66, 71)
TD‑LTE (Bands 34, 38, 39, 40, 41, 42, 46, 48)
UMTS/HSPA+/DC‑HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
GSM/EDGE (850, 900, 1800, 1900 MHz)

Assuming the above is accurate, that device will work fine.