topic Re: SMS / Text messaging in Get Support

SMS / Text messaging

johnprince — Sun, 08 May 2022 21:43:36 GMT

Hi all,

Wondering about an issue I am experiencing with sending texts. Sometimes they come up as failed and they ask me to switch over to "send using sms"..

Is there something that I can do so that all my text messages always get sent via sms as opposed to however they are being sent?

May not be describing it well, so please let me know what further information would help..

Thanks!

Re: SMS / Text messaging

esjliv — Sun, 08 May 2022 18:44:00 GMT

@johnprince sounds like you are using iMessage, is that correct?

Ensure you have SMS and MMS enabled in your messages app on your iphone. This way you do not need to send regular texts through wifi or data.

Re: SMS / Text messaging

esjliv — Sun, 08 May 2022 18:47:00 GMT

@johnprince in case you are using Android..check if you have your Chat Features turned on. If so, turn that feature off (at least, that is what i'd recommend):

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 18:47:40 GMT

No.

Re: SMS / Text messaging

esjliv — Sun, 08 May 2022 18:51:35 GMT

@johnprince wrote:
No.

No...you are not using iMessage @johnprince ?

edit, what model phone do you have?

Sometimes finicky things can be fixed with either:

a restart of your phone, or
removing and re-inserting your SIM card, or
reset of your device's network settings.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 18:51:28 GMT

Sorry, thought that was clear.

No, I am not using iMessage.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 18:52:45 GMT

Checked that setting and is now turned off. Will see if it happens now and update.

Thanks.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 18:57:37 GMT

All those things were done and it still occurred at seemingly random times. I have made the change you suggested in your other reply and will monitor / update as I find.

Maybe even see if I can pay more attention as to when it happens and maybe get a screen cap.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 19:05:48 GMT

I am not using an iphone.

Re: SMS / Text messaging

esjliv — Sun, 08 May 2022 19:05:57 GMT

@johnprince wrote:
All those things were done and it still occurred at seemingly random times. I have made the change you suggested in your other reply and will monitor / update as I find.

Maybe even see if I can pay more attention as to when it happens and maybe get a screen cap.

@johnprince - if you are referring to turning off Chat Features on your phone, I will share another little tidbit of info. I found out about.

My Chat Features is TURN OFF on my phone device.

But, I noticed that if the person I am texting, also android and has their Chat Features ON, then I found another setting within THAT CONTACT in my messages app to help get texts through.

Try this, if you are having an issue with one particular person.

Go to their text messages in your phone and choose those 3 dots (top, right corner) to get into the details of that contact.

Then choose, and turn on, "Only send SMS and MMS messages".

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 19:09:00 GMT

Ok. Now, with that option turned off, I get an error when sending a pic.

"Message not sent: Invalid message".

Does PM not allows MMS?

Further to this, I have setup/confirmed the correct APN.

Re: SMS / Text messaging

esjliv — Sun, 08 May 2022 19:08:28 GMT

@johnprince wrote:
Ok. Now, with that option turned off, I get an error when sending a pic.
"Message not sent: Invalid message".

Does PM not allows MMS?

@johnprince - yes PM allows MMS. But, you need to turn on your data to send and receive MMS messages.

Just toggle it on and off as needed.

MMS sending and receiving does not use up your plan data allotment, so no worries there.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 19:11:21 GMT

@esjliv wrote:
@johnprince wrote:
All those things were done and it still occurred at seemingly random times. I have made the change you suggested in your other reply and will monitor / update as I find.

Maybe even see if I can pay more attention as to when it happens and maybe get a screen cap.
@johnprince - if you are referring to turning off Chat Features on your phone, I will share another little tidbit of info. I found out about.

My Chat Features is TURN OFF on my phone device.
But, I noticed that if the person I am texting, also android and has their Chat Features ON, then I found another setting within THAT CONTACT in my messages app to help get texts through.

Try this, if you are having an issue with one particular person.
Go to their text messages in your phone and choose those 3 dots (top, right corner) to get into the details of that contact.
Then choose, and turn on, "Only send SMS and MMS messages".

Dont have specific options for a particular user - just an option to get into the general app settings from the hamburger menu.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 19:12:39 GMT

@johnprince - yes PM allows MMS. But, you need to turn on your data to send and receive MMS messages.
Just toggle it on and off as needed.
MMS sending and receiving does not use up your plan data allotment, so no worries there.

Lol.. it does if you look at the pricing of bell / rogers / telus... 🙂

Re: SMS / Text messaging

fujiyama — Sun, 08 May 2022 19:50:08 GMT

But Public Mobile openly advertises “unlimited picture messaging” on the Plans page ...?

So whatever bell / rogers / telus charges for it should not stop you from using it on your PM plan. If that's the only thing stopping you from turning on data to test picture (MMS) messaging, don't worry. Give it a try, the results will help us to better troubleshoot your problem👍

Re: SMS / Text messaging

darlicious — Sun, 08 May 2022 20:51:06 GMT

@johnprince

MMS is sent thru a separate server with pm. You can send and receive MMS with no data in your plan you only need data enabled for it to work. Go into your Settings>>Apps>>Messaging app >> Clear your cache. See if that helps. If it's one or a few contacts you may have too much stored content for those contacts. If you need the content back up your messaging to your Google account or your Cloud. Then delete the content of those contacts and try sending messages again.

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Re: SMS / Text messaging

hTideGnow — Sun, 08 May 2022 21:29:06 GMT

Hi @johnprince "it does if you look at the pricing of bell / rogers / telus... " what you meant? are you saying your friends there need to pay to receive MMS??

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 21:53:46 GMT

I do not cache any messages - that is not the issue.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 22:05:29 GMT

I mean that years and years ago, the cellular companies started charging customers for text messages (sms) - which is/was complete nonsense - especially if you are technically inclined and understand how they are sent over the cellular nework. No.

Re: SMS / Text messaging

johnprince — Sun, 08 May 2022 21:58:38 GMT

I do not know.

What are you talking about? This has nothing to do with bell / rogers / telus charges for it.