topic Re: Call forwarding in Get Support

Call forwarding

mrnimbin — Sun, 08 May 2022 15:46:35 GMT

Is there a change if you call forward your number to another number

Re: Call forwarding

hTideGnow — Sun, 08 May 2022 15:58:56 GMT

HI @mrnimbin A charge or a Change?

there is no charge to use call forwarding

but if you have limited minute plan, it might use your minutes

Use Minutes Doesn't Use Minutes

Making a call	Calling *611 (the IVR)
Answering a call	Making or receiving calls from 911
Retrieving voicemail messages	Using calling apps when connected to Wifi
Using call forwarding

Here are the different Call Forwarding options:

https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding

Re: Call forwarding

mrnimbin — Sun, 08 May 2022 16:00:29 GMT

Hi hTideGnow. Thanks for your reply. I miss spelled charged. My bad. Thanks again

Re: Call forwarding

BKNS27 — Sun, 08 May 2022 22:02:26 GMT

@mrnimbin

There will be a charge if you are on the $15/month plan.

There was another member wondering why she ran out of minutes on her old $15 plan and found out that the call forwarding to your business number was eating up her 100 minutes. 😩

Re: Call forwarding

darlicious — Sun, 08 May 2022 16:21:47 GMT

@mrnimbin

Call forwarding on the $15 plan does not use metered minutes from your plan alottment or any add ons.

Edit:

@BKNS27

If I recall correctly that user was on the old $15 plan with 100 incoming or outgoing minutes

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Re: Call forwarding

gpixel — Sun, 08 May 2022 16:40:16 GMT

@mrnimbin

from my past experiences with other prepaid providers in the past(20 yrs ago when there wasn't any data yet and one needed to pay for minutes) yes it will use your calling out minutes of course as it's calling another number. make sense?

Re: Call forwarding

Meow — Sun, 08 May 2022 16:53:56 GMT

@BKNS27 wrote:
@mrnimbin
There will be a charge if you are on the $15/month plan.

I do not think this is correct. There is no Charge to use call forwarding on PM plans.

Re: Call forwarding

dust2dust — Sun, 08 May 2022 17:00:47 GMT

YMMV. Simple test. Check overview counter. Set call forwarding. Call number from another phone or VoIP. Answer it on the forwarded number. Hang up. Refresh to check overview counter.

Unlimited Canada-wide doesn't matter. The $15 plan is known to not eat minutes for any call forwarding. The $10 plan did with call forward all but not conditionals. You can't call forward to a non-Canadian number.

Re: Call forwarding

BKNS27 — Sun, 08 May 2022 22:03:52 GMT

@darlicious @Meow

Thanks, I added the old $15 plan to my comment.

Re: Call forwarding

Nezgar — Wed, 11 May 2022 19:37:53 GMT

@BKNS27 wrote:
There will be a charge if you are on the $15/month plan.
There was another member wondering why she ran out of minutes on her old $15 plan and found out that the call forwarding to your business number was eating up her 100 minutes. 😩

This is behaviour of the grandfathered $10 (now $13) plan, and possibly an old version of the $15 plan that did not include unlimited incoming minutes. Also, there was no extra charge with those plans, it just consumed your 100 minutes until there were none left when it would cease to work unless you took action to purchase an add-on. If you "upgrade" to the currently offered $15 plan, call forwarding no longer consumes minutes.