topic Locked out in Get Support

Locked out

Cameron8885 — Sun, 08 May 2022 13:23:36 GMT

I need to access my account and I’m locked out. Won’t allow me to resetbpassword

Re: Locked out

esjliv — Sun, 08 May 2022 13:29:31 GMT

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

If having issues with your password, use the Forgot your password option again to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Locked out

Dunkman — Sun, 08 May 2022 13:31:39 GMT

@Cameron8885

If you are locked out, try again in one hour. Then you can reset your password after the one hour lock period.

https://selfserve.publicmobile.ca/forgot-password/

If that does not work, then you will need to submit ticket for customer service agent help.

https://www.publicmobile.ca/en/on/chatbot