Cellular data never works

Sophie03 — Sun, 08 May 2022 19:08:13 GMT

More than a year with Public Mobile, cellular data never works!!! So frustrated!!! I was told to update all the apps on iphone. What this to do with apps? I do not understand it. When I used the other service, I never have this issue.

Re: Cellular data never works

esjliv — Sun, 08 May 2022 13:06:16 GMT

@Sophie03 - never? for a year? What model of phone do you have?

Check:

ensure your Data Option is turned ON in the settings of your device.
ensure you are showing Data left on your plan on your overview section of your self serve account
perform a RESET of your device's NETWORK SETTINGS
check your APN settings: https://www.publicmobile.ca/en/on/get-help/articles?q=apn

NOTE to Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Cellular data never works

Sophie03 — Sun, 08 May 2022 13:32:27 GMT

I RESET my iphone's NETWORK SETTINGS, now it works. Thanks!

topic Re: Cellular data never works in Get Support

Cellular data never works

Re: Cellular data never works

Re: Cellular data never works