topic Re: My phone was working fine until today. Said it's not registered on a network. in Get Support

My phone was working fine until today. Said it's not registered on a network.

CanadaJeannie — Sat, 07 May 2022 22:11:55 GMT

I'm paid up so that's not the issue. Help.

Re: My phone was working fine until today. Said it's not registered on a network.

JK8 — Sat, 07 May 2022 22:15:14 GMT

When was your renewal date? What is your Account Status in self service? Have you tried rebooting, resetting network settings, reinstalling SIM card? Have you tried sim in another unlocked phone?

Re: My phone was working fine until today. Said it's not registered on a network.

CanadaJeannie — Sat, 07 May 2022 22:20:27 GMT

That advice worked. Thanks - I'm not very phone techie and never thought of rebooting and reinstalling the SIM card. Very thankful and will remember to try that when it happens again.

Re: My phone was working fine until today. Said it's not registered on a network.

Yummy — Sat, 07 May 2022 23:53:28 GMT

@CanadaJeannie wrote:
That advice worked. Thanks - I'm not very phone techie and never thought of rebooting and reinstalling the SIM card. Very thankful and will remember to try that when it happens again.

Another Happy customer thanks to @JK8 who never sleep 😎

@CanadaJeannie if you are happy with @JK8 advice, assign Solution to him. Just click on that long button.

Re: My phone was working fine until today. Said it's not registered on a network.

hTideGnow — Sat, 07 May 2022 23:55:31 GMT

HI @CanadaJeannie Keep an eye on it. If it happens a lot, it could be a problem with the SIM or the phone.