topic Re: Not receiving calls in Get Support

Not receiving calls

sajranjith — Sat, 07 May 2022 16:14:03 GMT

Not receiving calls from rogers phone numbers. No missed calls, voice mails are left.

Re: Not receiving calls

softech — Sat, 07 May 2022 16:17:46 GMT

@sajranjith just not receiving calls from Rogers? You can receive calls from other providers like Bell, Telus?

Did you just port in your number? If so, when was this done? which provider you were with before?

Re: Not receiving calls

sajranjith — Sat, 07 May 2022 16:19:58 GMT

Just rogers, I have been with public mobile for 1 year.

Re: Not receiving calls

softech — Sat, 07 May 2022 16:27:29 GMT

@sajranjith how long this issue has been? When people calls you, do they get to your Voice-mail or do they get busy or no connect tone?

If they call you and not able to get to you or your voice-mail, then it is a Rogers problem. I seen this before.

Somehow Rogers sees your number as a number in its network. When people in Rogers tries to call you, Rogers does not route the call outside of its network. Because of this, PM would not able to fix it for you. To fix this, you have to find a Rogers friend to open a ticket with Rogers. Their tech has to remove your number from their system so they no longer see your number as a number within Rogers network. After that is done, they will start route the call outside of Rogers network correctly

Re: Not receiving calls

Yummy — Sat, 07 May 2022 17:08:42 GMT

@softech wrote:

Somehow Rogers sees your number as a number in its network.

So you are saying if his number was Rogers' once upon a time, Rogers might see it as theirs and keep it within their network? Meaning porting from Rogers was not done properly on Rogers' side...

Re: Not receiving calls

softech — Sat, 07 May 2022 17:40:17 GMT

@Yummy it could be because the number was with Rogers once and caused the issue but it could also be other reasons. It could also be a human mistakes somewhere

It doesn't happen a lot but it did. It is not just Rogers , could happen on any provider.

Re: Not receiving calls

esjliv — Sat, 07 May 2022 18:35:54 GMT

@sajranjith -

It could be an issue on Roger's end, but in the event it is not it would not hurt to try the below troubleshooting, and see if any of these steps help with your issue:

ensure those numbers are not listed as block contacts on your phone
or, see if your calling app is accepting only calls from your contact list..if so, add these number to you contacts, OR turn off that setting
turn off your phone, then reboot
removing your SIM, then reinserting it
go into airplane mode, then going back to regular mode
perform a reset network settings on your device
try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

Re: Not receiving calls

BKNS27 — Sat, 07 May 2022 18:56:24 GMT

@sajranjith

How old is the Rogers phone?

If it is older than November 30, 2017, it is locked by Rogers and will need them to unlock it for you.

Re: Not receiving calls

computergeek541 — Sat, 07 May 2022 20:37:02 GMT

@BKNS27 wrote:
@sajranjith
How old is the Rogers phone?
If it is older than November 30, 2017, it is locked by Rogers and will need them to unlock it for you.

The phone isn't a locked to Rogers. Hypothetically, the phone being locked to Rogers couldn't cause only incoming calls to fail and couldn't cause that for only calls from Rogers customers.