topic Re: Cannot set up account in Get Support

Cannot set up account

julijeli — Sat, 07 May 2022 20:04:00 GMT

When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening

Re: Cannot set up account

JK8 — Sat, 07 May 2022 20:12:14 GMT

@julijeli

Can you try clearing your browser cache/ history and then open a new window in incognito. Use chrome.

Re: Cannot set up account

hairbag1 — Sat, 07 May 2022 20:12:59 GMT

@julijeli wrote:
When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening

https://publicmobile.ca/en/on/portal/activation

Re: Cannot set up account

esjliv — Sat, 07 May 2022 20:14:19 GMT

@julijeli that is like a loop...can you try opening a tab in incognito mode? Or try using a totally different device?

Also, just checking have you activated a Public Mobile SIM card, so you have a PUblic mobile number now?..although, i guess you couldn't get the verification number sent to your number if you were not.

If issues persist, submit a ticket to CSA for assistance to help set up your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Cannot set up account

julijeli — Sat, 07 May 2022 20:15:28 GMT

it still does not work

Re: Cannot set up account

Yummy — Sat, 07 May 2022 20:17:28 GMT

Did you follow proper new account activation?

Or you already have PM service but only need to create self-serving account?

Re: Cannot set up account

hTideGnow — Sat, 07 May 2022 23:49:44 GMT

@julijeli did you activate the account in store? If yes, then your PM Self-serve account still needs to be setup.

I suggest to open a ticket with CS Agent and ask them to check or assist in this case since you still cannot receive the code. Send a private message to CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent