topic Can't send or receive on mobile network in Get Support

Can't send or receive on mobile network

johnlapierr — Sat, 07 May 2022 20:03:42 GMT

Change phone number two days ago and can not send or receive any calls of texts on mobile network

Re: Can't send or receive on mobile network

Yummy — Sat, 07 May 2022 20:11:05 GMT

Do you see Public Mobile as your provider on your phone?

Is your account in good standing? Is your account Active?

Did you Port your number or just changed it?

Try one of these remedies:

- Reboot device

- Reset network connections

- Toggle airplane mode on/off

- Re-seat - remove SIM for a few minutes and then reinsert SIM card back

- Ensure device is compatible and not locked to another carrier or blacklisted

Re: Can't send or receive on mobile network

esjliv — Sat, 07 May 2022 20:20:59 GMT

@johnlapierr - do you mean you ported over from another provider?

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If your status is showing Active, try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

edit, removed all the troubleshooting @Yummy already posted, sorry Yummy, shoulda caught all that.

Re: Can't send or receive on mobile network

Yummy — Sat, 07 May 2022 20:33:31 GMT

@esjliv wrote:
edit, removed all the troubleshooting @Yummy already posted, sorry Yummy, shoulda caught all that.

The more we repeat hopefully customers will learn 🙂

OP is not clear what he did or what he is trying to do so it is kind of difficult to provide straight answer and I really hate 'kitchen sink' answers.

Re: Can't send or receive on mobile network

johnlapierr — Sat, 07 May 2022 21:34:32 GMT

Yes public mobile in on phone

Yes account is in good standing

And changed it

And tried all those things