topic Re: no service in Get Support

no service

lucycue — Sat, 07 May 2022 13:45:52 GMT

i cant make or receive calls

Re: no service

hTideGnow — Sat, 07 May 2022 13:50:25 GMT

Hi @lucycue

did you try putting your PM si card in another phone to test?

Is mobile data working?

did you login to My Account and see if your account status is Suspended?

Re: no service

Yummy — Sat, 07 May 2022 13:50:56 GMT

Was your last renewal successful? Did you get SMS from 611 you are good to go for the next 30 days?

Try one of these remedies:

- Reboot device

- Reset network connections

- Toggle airplane mode on/off

- Re-seat - remove SIM for a few minutes and then reinsert SIM card back

- Ensure device is compatible and not locked to another carrier or blacklisted

Re: no service

HALIMACS — Sat, 07 May 2022 14:19:15 GMT

@lucycue

How about texting and data?

I presume you've already checked your self-serve account and dialed *611 to check account status.

Check devicechecker Canada to see if your device might have been blacklisted.

https://www.devicecheck.ca/check-status-device-canada/

Re: no service

esjliv — Sat, 07 May 2022 18:45:42 GMT

@lucycue wrote:
i cant make or receive calls

@lucycue - did you activate or recently activate a SIM card in-store or online?

If not, you can activate a SIM card here: https://publicmobile.ca/en/on/portal/activation

If you have been a current customer with services until now, and calling service just stopping working...what about texting in/out and data, do those work?

If your account status says Active by calling 611 or checking in your self serve: https://selfserve.publicmobile.ca/Overview/. then, try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls.

edit

Re: no service

BKNS27 — Sat, 07 May 2022 18:51:30 GMT

@lucycue

Can you please give us more detail of what you have done?

Did you port your old number over or picked a new number?