PUK number

Ad2022 — Sat, 07 May 2022 21:15:49 GMT

Hello I mistakenly locked my SIM ...now my phone requests a PUK number. Please help

Re: PUK number

softech — Sat, 07 May 2022 11:42:38 GMT

@Ad2022 If it is a SIM Card PUK because you setup a SIM PIN and you entered too many times and locked the SIM card, you can request the PUK from PM Support. Please open a ticket using this direct link:

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: PUK number

Meow — Sat, 07 May 2022 13:34:20 GMT

Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

Once the PUK is recovered and validated, you will be asked to choose a new PIN.

Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot.

Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.

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