topic Re: I cant get to my account. I know my account is working in Get Support

I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 11:55:20 GMT

I cant get in to my account. I dont have mobile internet and my phone number is not in service. What can I do? Please help me

Re: I cant get to my account. I know my account is working

softech — Fri, 06 May 2022 12:01:46 GMT

@AlexVorobyov Since when you service didn't work?

if the account has not been paid for 90 day or more since the end of the last cycle, the account would have been permanently closed.

If you have paid not long again and have been using the service recently, then it should be fine. Did you try using Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/) to try to recover the password? Just enter any email address you might have used

If still fail, please open a ticket with PM Support to try to recover the login credentials

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:08:03 GMT

Since today

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:09:05 GMT

I had service and mobile internet yesterday

Re: I cant get to my account. I know my account is working

softech — Fri, 06 May 2022 12:10:16 GMT

@AlexVorobyov wrote:
Since today

@AlexVorobyov Any chance today or yesterday is the amount due date ? Maybe Autopay fails, which it will occasionally.

Please open ticket with PM Support to get your login credential back. You can then login and confirm

in the meantime, you can also call 1-855-4PUBLIC, enter your phone number and it will tell you your account status and next payment date

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:13:24 GMT

My phone is not in service somehow too I cant call to anyone

Re: I cant get to my account. I know my account is working

softech — Fri, 06 May 2022 12:14:55 GMT

@AlexVorobyov wrote:
My phone is not in service somehow too I cant call to anyone

@AlexVorobyov Please use Wifi to download VoIP app TextNow. They will give you a 10 digit number like a regular one. Then you can use TextNow to make phone call with Wifi for now, until issue is resolved.

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:21:29 GMT

I guess my account got delete or something they cant find it in database

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:22:02 GMT

I dont know what to do

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:23:04 GMT

I called that number and system didn't find it

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:26:04 GMT

System didn't find my phone number

Re: I cant get to my account. I know my account is working

softech — Fri, 06 May 2022 12:31:07 GMT

@AlexVorobyov wrote:
System didn't find my phone number

@AlexVorobyov That is not a good sign. You sure you didn't ask to port away your number?

Or any chance you have ask your credit card to reverse a Public Mobile or Koodo charge?

Don't wait, open a ticket with private message with PM Support using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:34:01 GMT

Nope. I did not do it any of it

Re: I cant get to my account. I know my account is working

softech — Fri, 06 May 2022 12:36:21 GMT

@AlexVorobyov wrote:
Nope. I did not do it any of it

@AlexVorobyov Open the ticket now. PM Support will usually reply within 2 hours. Kindly update us what happened and how it was resolved.

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:36:35 GMT

I had my services yesterday 100%

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:40:16 GMT

I don't know what is going on with my account. I used my phone yesterday

Re: I cant get to my account. I know my account is working

AlexVorobyov — Fri, 06 May 2022 12:41:30 GMT

I have autopay too

Re: I cant get to my account. I know my account is working

esjliv — Sat, 07 May 2022 00:49:58 GMT

@AlexVorobyov wrote:
I called that number and system didn't find it

@AlexVorobyov - you called 1-855-478-2542 and your phone number did not register as a valid Public Mobile number...and you were using services yesterday!? Strange.

Did you get a response yet with CSA from your ticket you submitted very curious on this one.

Did you try your SIM into another phone...although, it should not have worked if the 855 number did not not recognize your number.

Was your account an activation from a port from another provider? Perhaps the port never completed and failed.

If this was the case, hopefully, CSA provided a temporary phone number until you can get the port sorted out.

But, that would not explain why you cannot log into your self serve...unless you had activated in-store, and an account was never registered yet.

Re: I cant get to my account. I know my account is working

softech — Sat, 07 May 2022 01:01:14 GMT

@esjliv wrote:
@AlexVorobyov wrote:
I called that number and system didn't find it
@AlexVorobyov - you called 1-855-478-2542 and your phone number did not register as a valid Public Mobile number...and you were using services yesterday!? Strange.

Yes, this is a mysterious one from the information given. I hope OP is not a victim of SIM Fraud

@AlexVorobyov has the issue been sorted out yet? What was the problem?

Re: I cant get to my account. I know my account is working

AlexVorobyov — Sat, 07 May 2022 03:56:36 GMT

I reached support and Everything is fixed. I s victim of the sim hack so pm helped me