topic Re: Cellular Data isn’t working in Get Support

Cellular Data isn’t working

LauraSly — Fri, 06 May 2022 23:01:00 GMT

Switched from older iPhone to newer one.
i have been a public Mobile customer for some time, with no issues.
Switched SIM card and data doesn’t work.
Updated APN name, reset network, etc etc.
Still isn’t working, help!

Re: Cellular Data isn’t working

esjliv — Fri, 06 May 2022 23:03:46 GMT

@LauraSly -

Can you switch it back to the older phone and ensure data still works? This just checking that you have data left on your plan.

If it works in the older phone fine, then do the calling and texting services working okay in the new phone...just issues with data?

Then, can you ensure your newer phone is updated with its latest software?

Re: Cellular Data isn’t working

softech — Fri, 06 May 2022 23:04:09 GMT

@LauraSly How about incoming and outgoing calls ?

Just Data with problem?

it is a an iPhone. Make sure you update iOS to the latest one (no beta version) and make sure Carrier profile is on the latest one

Try a Factory reset if possible. If you are doing factory reset, DO NOT restore the backup from cloud yet. Try using the phone and data first

Re: Cellular Data isn’t working

LauraSly — Fri, 06 May 2022 23:05:00 GMT

All of the things you mentioned are done and checked

Re: Cellular Data isn’t working

esjliv — Fri, 06 May 2022 23:09:43 GMT

@LauraSly wrote:
All of the things you mentioned are done and checked

@LauraSly - do you have someone else's SIM card you can test in this new phone to see if data works okay? Public Mobile or other provider?

edit -toggle into Airplane mode, then back to regular mode, see if that helps

Re: Cellular Data isn’t working

LauraSly — Fri, 06 May 2022 23:10:55 GMT

The SIM card worked perfectly prior to me changing it to this phone.

Re: Cellular Data isn’t working

hTideGnow — Fri, 06 May 2022 23:14:17 GMT

HI @LauraSly Where you got this new phone? If you both calls and data don't work, check if the phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: Cellular Data isn’t working

esjliv — Fri, 06 May 2022 23:15:32 GMT

@LauraSly -

Do you still have data left on your plan, just to be sure...your data line will show up here if you have data left to use.

https://selfserve.publicmobile.ca/

Also, what iphone model is the new one?

Re: Cellular Data isn’t working

hairbag1 — Sat, 07 May 2022 00:01:24 GMT

@LauraSly...you've probly already thought of this...make sure that Data is enabled in settings.

Re: Cellular Data isn’t working

JL9 — Sat, 07 May 2022 00:15:23 GMT

What do you have under your network settings?

LTE/WCDMA/GSM??

I was out today and for some reason my data didn't work under WCDMA/GSM only but when I included LTE it works and the bars show LTE (obv just throttled down) not sure my data reliability seems to be hit and miss at various times although soon after it seemed to work well for the most part.

Re: Cellular Data isn’t working

BKNS27 — Sat, 07 May 2022 00:23:25 GMT

@LauraSly

Could you let us know what update on the your new iPhone?

The latest public update is iOS 15.4.1

There were issue with iOS beta for testers and developers for iPhones.

Re: Cellular Data isn’t working

computergeek541 — Sat, 07 May 2022 03:35:29 GMT