topic Re: Leaving Public Mobile, but account still has money on it in Get Support

Leaving Public Mobile, but account still has money on it

thejacer87 — Fri, 06 May 2022 22:01:58 GMT

Hi there,

I just transferred my numbers to another carrier. But the account has some funds still on it. How do I get reimbursed.

Thanks

Re: Leaving Public Mobile, but account still has money on it

HALIMACS — Fri, 06 May 2022 22:03:53 GMT

Sorry, @thejacer87

There are no refunds on unused credits when leaving pre-paid mobile providers.

Re: Leaving Public Mobile, but account still has money on it

darlicious — Fri, 06 May 2022 22:03:54 GMT

@thejacer87

You can't. Once you port out your account is immediately cancelled and you forfeit any funds contained within....there is no pro-rating with prepaid services.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

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Re: Leaving Public Mobile, but account still has money on it

thejacer87 — Fri, 06 May 2022 22:05:54 GMT

Umm sorry... I don't feel like the answer is just "too bad". it's called a refund. I put money into an account, and there's no services to use anymore. I should be able to get the money back. either CC refund, or just mail the cheque

Re: Leaving Public Mobile, but account still has money on it

softech — Fri, 06 May 2022 22:10:37 GMT

@thejacer87 wrote:
Umm sorry... I don't feel like the answer is just "too bad". it's called a refund. I put money into an account, and there's no services to use anymore. I should be able to get the money back. either CC refund, or just mail the cheque

@thejacer87 sorry, not an answer you like. Public Mobile is a prepaid provider and they don't provide refund, especially no refund for early cancellation.

Re: Leaving Public Mobile, but account still has money on it

ShawnC13 — Fri, 06 May 2022 22:13:58 GMT

@thejacer87 wrote:
Umm sorry... I don't feel like the answer is just "too bad". it's called a refund. I put money into an account, and there's no services to use anymore. I should be able to get the money back. either CC refund, or just mail the cheque

@thejacer87, it maybe not the answer you like but that is the policy and is listed in the ToS.

Re: Leaving Public Mobile, but account still has money on it

HALIMACS — Fri, 06 May 2022 22:34:36 GMT

@thejacer87

It's the way it is with pre-paid.

It's always advisable to either deplete one's credit or wait until a few days prior to the end of a pre-paid cycle to port out to another provider.

It's too bad this question wasn't asked BEFORE you elected to go elsewhere.

Re: Leaving Public Mobile, but account still has money on it

Korth — Fri, 06 May 2022 23:05:19 GMT

@thejacer87 wrote:
Umm sorry... I don't feel like the answer is just "too bad". it's called a refund. I put money into an account, and there's no services to use anymore. I should be able to get the money back. either CC refund, or just mail the cheque

I agree with your opinion.

The sad reality is that it's just not the way things actually happen. Not with Public Mobile, not with Telus, not with any other prepaid operator in Canada. You can deny or reverse charges pending on your credit cards but there's little you can do to reclaim money you've already paid into someone else's pockets.

You can always escalate your complaint to CCTS, you can even challenge in court, though the way things are written I doubt they'd rule in your favour. It wouldn't even be a worthwhile effort unless the balance you've deposited into your account is unusually high. I suspect this sort of entrenched bureaucratic apathy is deliberately built into the system, Canadian consumers just cannot access the same "fairness" as the Canadian providers they subscribe to.

Re: Leaving Public Mobile, but account still has money on it

JL9 — Sat, 07 May 2022 00:10:29 GMT

They used to have an option where you could take unused funds and transfer it to another PM account and either get it from them or a discount on it, etc, but unfortunately that isn't an option anymore 😞

Re: Leaving Public Mobile, but account still has money on it

computergeek541 — Sat, 07 May 2022 03:28:29 GMT

@JL9 wrote:
They used to have an option where you could take unused funds and transfer it to another PM account and either get it from them or a discount on it, etc, but unfortunately that isn't an option anymore 😞

That was never officially an option. Any balance transfers from one Public Mobile account to another Public Mobile account were one-time exceptions only and requests were handled on a case by case basis.