topic Re: Reactivate phone in Get Support

Reactivate phone

AOEMService — Sat, 07 May 2022 03:32:40 GMT

hi,

i've been trying to reactivate my phone number with your company and its telling me i do not have a number or number is invalid.

the number is xxxxxxxxxxxxx, email xxxxxxxxxxxxxxxxxxxxxxxxxx, cc email xxxxxxxxxxxxxxxxxxxxxx

Re: Reactivate phone

HALIMACS — Fri, 06 May 2022 21:57:13 GMT

Two things, @AOEMService

This is a public forum with other customers, just like you, please edit your post by tapping the downward arrow upper right and edit this information out.

Re the inactive account, was the number inactive for more than 90 days, if so, it's permanently deactivated.

If it ISN'T, what happens when you dial *611 and what does your self-serve login say when you log in?

Re: Reactivate phone

darlicious — Fri, 06 May 2022 22:00:32 GMT

@AOEMService

Please edit out your personal info as this is a public forum. The little arrow on the right side of your post. Tap edit and you can delete the unnecessary personal info. Thx

Edit:

Oh dear it sounds like @HALIMACS is correct. When was your last payment?

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Reactivate phone

hTideGnow — Fri, 06 May 2022 22:00:50 GMT

HI @AOEMService How long you left PM? If over 90 days, then the account was permanently closed. You will need to get a new SIM card and activate as a new account

Take advantage of the weekend promotion, they have 2GB free for couple months for $35+

Re: Reactivate phone

hTideGnow — Fri, 06 May 2022 22:04:15 GMT

@AOEMService wrote:

the number is 547-xxx-xxxx,

HI @AOEMService

was it a typo? there is no 547 area code in Canada

Re: Reactivate phone

esjliv — Fri, 06 May 2022 22:32:01 GMT

@AOEMService - that number you posted as is, is not transferable to Public Mobile (Telus owns Public and Koodo, so use this tool to check):

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Is the number you posted correct? Please don't post it if it is different, just check in the above link ~~to see if you can port it over.~~

edit, it doesn't sound like you are porting over...I know you said the word 'reactivate', but, now I am not sure...

Have you been a customer previously with Public Mobile, or are you trying to activate a new account/SIM card?

Re: Reactivate phone

dust2dust — Fri, 06 May 2022 22:48:14 GMT

Yeah 547-768-#### is not valid. 547 is not even a valid area code.

Adding: 647-768 on the other hand is in fact a Telus Mobility #.

What happens when you insert the sim in an unlocked compatible phone and dial 611? When was the last time you paid for this service? Are you able to login to the account?

Re: Reactivate phone

JL9 — Fri, 06 May 2022 23:04:04 GMT

May have been a typo, you are prob right in that it is 647

Re: Reactivate phone

JL9 — Fri, 06 May 2022 23:05:13 GMT

Many times these type of situation is indeed an attempt at reactivating a plan that is over 90 days suspended unfortunately. So you will have to start fresh with the new rewards program etc.