topic Re: Sim not working in Get Support

Sim not working

tuoicu — Fri, 06 May 2022 20:51:20 GMT

So I activated my sim card and bought the 40$ plan. After trying everything possible (restarting, APN, network reset,…), my data is not working, it does not even appear LTE or 3G, and when i call, my phone is no user id, and i even went to the place that i bought the sim card, they did everything and stil didnt work. Please help me or refund my money because this is un acceptable.

Re: Sim not working

JK8 — Fri, 06 May 2022 20:18:37 GMT

@tuoicu

Contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Sim not working

BKNS27 — Fri, 06 May 2022 21:16:15 GMT

@tuoicu

Did you port your old number over PM or did you pick a new number?

There are extra steps if you are porting your old number.

Please let us know.

Re: Sim not working

hTideGnow — Fri, 06 May 2022 21:45:50 GMT

HI @tuoicu I don't think you need a refund. I think it is just an activation issue. You cannot even make calls? PM CS agent can check the system and reprovision the account and sim. Please open a ticket if you have not done so. Not sure if you can login to your My Account, please open ticket by sending a message to PM CS Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Sim not working

esjliv — Fri, 06 May 2022 22:58:14 GMT

@tuoicu - what is your model of phone?

Re: Sim not working

JL9 — Fri, 06 May 2022 23:00:40 GMT

Would need some more info, may be a stuck port or several other issues. Fill us in on some of the above questions if you get a chance.