topic Re: getting error code 837 trying to activate sim card in Get Support

getting error code 837 trying to activate sim card

CherylWilson — Fri, 06 May 2022 17:10:33 GMT

Re: getting error code 837 trying to activate sim card

softech — Fri, 06 May 2022 17:13:16 GMT

@CherylWilson Wait 15 minutes and confirm if PM already charged your credit card.

If confirm nothing was charged, try again using another browser (Edge/Chrome/Firefox) or Incognito mode

If you are requesting porting as well, please provide Account number of your old provider instead of IMEI/IMED

Re: getting error code 837 trying to activate sim card

JK8 — Fri, 06 May 2022 17:18:31 GMT

@CherylWilson

You can also use the live chat for activations:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: getting error code 837 trying to activate sim card

JL9 — Fri, 06 May 2022 17:39:11 GMT

Be careful as many customers keep attempting when they receive that code, thinking it didn't go through and actually charge their card multiple times.

Re: getting error code 837 trying to activate sim card

softech — Fri, 06 May 2022 17:48:36 GMT

Actually Error 821 is the confirmed problematic code causing multiple charges if users keep trying activation.

Error 837 seems to be a new one lately. Still not sure what caused that and how damaging it is.

Re: getting error code 837 trying to activate sim card

rjc_hfx — Fri, 03 Feb 2023 22:23:23 GMT

For those still having error 837, I recently had the problem and solved it.

I was trying to activate with the device IMEI to port my number over. Instead, I used my old account number from previous provider (Telus). You can port your number using either IMEI or old provider account number; I was wary of using my old provider account number because there was two phone numbers associated with the old provider and I was worried it would interfere with the other - it didn't, I ended up successfully porting both numbers using the old provider's account number successfully (one single account number used twice, once for each new Public Mobile account).

So to me it seems most likely that error 837 occurs only when trying to port phone number using IMEI. Try using old provider's account number instead.

Before I figured out this solution, I did also talk to a chat agent and they suggested creating an account with a new number and then attempting to port the number (i.e. create a new Public Mobile phone number when activating, then immediately do an old number port in self-serve). This might be a good solution for you if my other solution doesn't work.

Hope this helps. 👍