topic Re: Data in Get Support

Data

Rustic1 — Fri, 06 May 2022 16:32:17 GMT

My data isn’t working

when it is its super slow

JL9 — Fri, 06 May 2022 16:36:56 GMT

How long has it been like this? What plan do you have and what does your data meter show in your self serve account?

Have you checked the Telus outage map to see if your area is affected?

JK8 — Fri, 06 May 2022 16:45:27 GMT

Try resetting your network settings. Can you try your SIM card in another unlocked phone to see if there is an improvement?

dust2dust — Fri, 06 May 2022 16:49:14 GMT

Also try changing the network to 3G (or UMTS/WCDMA/HSPA). Maybe you have very weak LTE where you are. Does the data work better in other locations?

hTideGnow — Fri, 06 May 2022 17:04:59 GMT

@Rustic1 wrote:
My data isn’t working

when it is its super slow

HI @Rustic1 It just started today?

Did you try reboot your phone? Same?

And it works better in another location or the same?

And you tried on another phone?