topic Re: Data usage issue(s) in Get Support

Data usage issue(s)

raza1 — Fri, 06 May 2022 03:11:56 GMT

My data has not been working outside wifi connection, does the signal need to be reset from the tower?

dust2dust — Fri, 06 May 2022 03:13:36 GMT

Has it ever worked with Public? Is this an iOS or Android? Do you see data lines under your my data & add-ons on your account?

JL9 — Fri, 06 May 2022 03:15:10 GMT

What model phone do you have?

BKNS27 — Fri, 06 May 2022 03:15:47 GMT

Check to see if your Cellular Data is enable in your setting.

JK8 — Fri, 06 May 2022 03:16:38 GMT

Your data has to be turned on and check your apn settings:

esjliv — Fri, 06 May 2022 10:40:46 GMT

@raza1 - if you do not see your data line under this area of your self serve account: https://selfserve.publicmobile.ca/Overview/, then that normally means you used it all up.

If you do see the data line there, try :

restarting your phone
toggle into and out of airplane mode
remove and reinsert your SIM card
CHECK, does your data with if you try your SIM card into another compatible phone?
perform a Reset of the device's Network Settings