topic Re: Bill increase? in Get Support

Bill increase?

splichiz — Fri, 06 May 2022 02:47:34 GMT

My bill has always been $10 a month, logged on today and now it $13. Did prices just change without any warning?

Re: Bill increase?

softech — Thu, 05 May 2022 23:39:37 GMT

@splichiz Yes, as of April 28, the $10 increased to $13. You should have received a text and/or email for change in price

https://productioncommunity.publicmobile.ca/t5/Get-Support/The-Grandfathered-10-Plan-is-No-More/m-p/797716

Message @darlicious as she might have some tips to combat the price hike

Re: Bill increase?

dust2dust — Thu, 05 May 2022 23:41:38 GMT

Yup. Some people got an email. Some got a text. Some got nothing. And no announcement. Maybe some of those have blocked emails and texts from here. Regardless. It's a terrible greedy no good for nothing 30% increase and nothing in it for the customer with the additional loss of effectively resetting and restarting the loyalty reward to zero and only going for 2 years because they stole the 3 years with the price increase. So much for loyalty.

Complain to the CCTS if you think it's all wrong.

Re: Bill increase?

JL9 — Thu, 05 May 2022 23:52:09 GMT

Yeah, it may be better to go with the 15 plan but yeah I empathize with your frustration

Re: Bill increase?

Meow — Fri, 06 May 2022 00:06:00 GMT

PM informed customers of $10 plan increase by 30%. Maybe you missed SMS or email or did not receive any notification due to pm's 'glitch'.

It was quite a discussion regarding this increase in Community. Shame you missed it; you could add your 2 cents....

Re: Bill increase?

darlicious — Fri, 06 May 2022 00:14:27 GMT

@splichiz

I will private message you some info on your options on how to make a complaint. There is active censorship in the community over this rate hike.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Bill increase?

wetcoaster — Fri, 06 May 2022 00:31:05 GMT

@dust2dust wrote:
Yup. Some people got an email. Some got a text. Some got nothing. And no announcement. Maybe some of those have blocked emails and texts from here. Regardless. It's a terrible greedy no good for nothing 30% increase and nothing in it for the customer with the additional loss of effectively resetting and restarting the loyalty reward to zero and only going for 2 years because they stole the 3 years with the price increase. So much for loyalty.
Complain to the CCTS if you think it's all wrong.

FWIW I can vouch for the "got nothing" part. Still having one line on one of those "$10" plans, I have received promotional / informational e-mails and texts for that number in the past and have definitely not black listed PM contact info. Just in case, I triple checked any possible spam folder etc that this rate increase note could have landed in. Absolutely nothing.

Soo, since I didn't get a personal notification from PM and there wasn't an official announcement here... 🤔

Re: Bill increase?

Community_QA — Fri, 06 May 2022 00:50:47 GMT

Yes it is. $13 now

I don't like it, too. But what can you do. Look at gas price today

Re: Bill increase?

Meow — Fri, 06 May 2022 01:16:54 GMT

@Community_QA wrote:
I don't like it, too. But what can you do. Look at gas price today

HA! Look at gas price tomorrow: 195.9 GTA

Re: Bill increase?

darlicious — Fri, 06 May 2022 01:55:29 GMT

@wetcoaster

Visit the blog for steps to file a complaint with pm.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Bill increase?

darlicious — Fri, 06 May 2022 02:00:52 GMT

@Meow

Price today in Vancouver : $2.05.9/l.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Bill increase?

dust2dust — Fri, 06 May 2022 02:29:07 GMT

wetcoaster: I got an email from publicmobileservice @ info .publicmobile .ca for one account and a text from 5129 (that CCTS number) on others.

Re: Bill increase?

darlicious — Fri, 06 May 2022 02:35:48 GMT

@Community_QA

What can you do? A lot unless you are an armchair quarterback. The next steps are on the blog. The more complaints that are submitted the more likely a revocation will occur.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #