topic Re: Payment in Get Support

Payment

Druv — Thu, 05 May 2022 23:16:29 GMT

I was double charged even when my auto pay wasn’t set up and I did it manual still.
I submitted a ticket as well but have not got any mail or any notification for the submission.
please help.

thanks

Re: Payment

softech — Thu, 05 May 2022 23:23:07 GMT

@Druv PM support will reply via Community inbox , envelope icon on the top right. Please check if they replied

(you can access access the inbox via this direct link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage)

and how long you submitted? usually they will reply within couple hours.

And did you submit via Chatbot , the preferred and quicker method? If you have submitted for over 24 hours, I suggest you to submit it again. These are the 2 ways to submit, method 1 is the preferred method:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Payment

hairbag1 — Thu, 05 May 2022 23:28:23 GMT

Let us know.

Re: Payment

JL9 — Thu, 05 May 2022 23:50:30 GMT

You may have seen in other threads but if balance is accurate, it is prob easier to leave the funds in there to cover your next renewal and take a 2 month break from your card being charged

Re: Payment

Community_QA — Fri, 06 May 2022 00:53:29 GMT

@Druv you sure you didn't pay twice by accidently yourself?

but if you overpaid, the extra should stay in Available Fund