topic Re: Data in Get Support

Data

Sherrynchls — Thu, 05 May 2022 20:51:25 GMT

My Data is often turned off before I use the full amount. Public mobile tells me I have used all my data which I have not. How do I solve this problem, other than changing providers

Re: Data

softech — Thu, 05 May 2022 20:55:48 GMT

@Sherrynchls Are you on Android? Any chance you have setup a data limit on your Mobile settings? PM is using a 30 days cycle and the start day of each cycle will change. The data limit setting on the device would not work unless you change the cycle start date every month

This is a sample screen with data limit enabled and the cycle start date set at 13th of each month. But it won't work well with PM 30 days cycle. If you have it, you should disable the "Set Data limit"

Re: Data

hairbag1 — Thu, 05 May 2022 21:27:23 GMT

Log in to your account / My data and add-ons. You'll see how much data you've used of your current allotment of data. If you see no mention of any data...that means, in fact, you've used it all until (a) next regular scheduled renewal (b) you renew plan early (c) you buy a data add-on for use until next regular renewal occurs.

Make sure to use your wifi whenever possible to economize on your data.

Re: Data

JL9 — Thu, 05 May 2022 21:44:37 GMT

You can look into you self serve as well to see the daily usage (web) but that data/add ons meter is the ultimate go to for accurate numbers

Re: Data

JL9 — Thu, 05 May 2022 21:44:50 GMT

You can look into you self serve as well to see the daily usage (web) but that data/add on meter is the ultimate go to for accurate numbers

Re: Data

esjliv — Fri, 06 May 2022 00:39:27 GMT

Does a data line exists here under your overview section in your self serve account @Sherrynchls ?

https://selfserve.publicmobile.ca/Overview/

If the data line is still showing, try below troubleshooting to help regain data services:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings

Also, try your SIM into another compatible phone to see if data works then. Just to rule out a phone issue.