topic Re: How to change name on profile in Get Support

How to change name on profile

WBeaman — Thu, 05 May 2022 21:16:42 GMT

I signed up today to get a SIM card and they spelt my name wrong. How do I get it changed.

Re: How to change name on profile

softech — Thu, 05 May 2022 20:18:48 GMT

@WBeaman On Self serve My Account? Just go to Edit profile. Login first and you can go via this link:

https://selfserve.publicmobile.ca/Overview/my-profile/edit-profile/

Or for SIM purchase site? It doesn't really matter, I guess

but if you want to correct it , direct message PM Support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: How to change name on profile

esjliv — Thu, 05 May 2022 20:03:56 GMT

@WBeaman - as long as your address is correct a misspelled name should not matter.

These normally come via Canada Post regular letter mail, so it should not require a signature or anything like.

fyi, the account you created for purchasing a SIM card has different log in credential then the community here (which you probably already know), and then once you actually activate a SIM card and created an account with a phone number...that is also a different set of login credentials.

Re: How to change name on profile

WBeaman — Thu, 05 May 2022 20:17:18 GMT

Just logged in and could change it on the Profile. Thanks!

Re: How to change name on profile

softech — Thu, 05 May 2022 20:18:24 GMT

@WBeaman wrote:
Just logged in and could change it on the Profile. Thanks!

Oh, so, you are really talking about Self server My Profile then 🙂