topic Re: Locked in Get Support

Locked

carlduo713 — Fri, 06 May 2022 03:17:55 GMT

Reset password

I am locked out of my email address there fore i 7cannot reset my password

The email address is

Please be aware I cannot access this email account. I am trying to change the sim card on this account.

JL9 — Thu, 05 May 2022 16:47:49 GMT

You will prob want to remove your personal information as this is a public forum.

You can open a ticket or private message a CSA at CS_Agent to assist you with this

hTideGnow — Thu, 05 May 2022 16:47:57 GMT

HI @carlduo713 Please remove your personal info. Modify your post and remove

To open ticket to reset the passsword,

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

kaytus — Thu, 05 May 2022 16:48:10 GMT

Please hide your personal info.

The best way to contact the CSAgent to solve your problem.