topic Re: Account deactivated in Get Support

Account deactivated

pasleb — Thu, 05 May 2022 16:38:51 GMT

Hello, I recently ported my number out so my account was deactivated and I don't have log in access anymore. How can I make sure the pre-authorized payment was also removed/deactivated not to be charged moving forward?

I'm trying to submit a ticket to make sure the credit card has been removed but it won't allow me as I don't have an account anymore. I've heard of some accounts continue to be charged after being deactivated so how can we validate?

Thanks,

Re: Account deactivated

JK8 — Thu, 05 May 2022 16:41:06 GMT

@pasleb

Once you port your number out, the account is closed automatically. Your payments stop automatically.

Re: Account deactivated

pasleb — Thu, 05 May 2022 16:41:42 GMT

Ok, good to know. Thanks!!!

Re: Account deactivated

softech — Thu, 05 May 2022 16:42:31 GMT

@pasleb you shouldn't need to worry about it. Once account is closed, the Autopay will stop. But if you want to confirm, just open a ticket with PM using direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Account deactivated

JL9 — Thu, 05 May 2022 16:46:17 GMT

You should be fine, out of an abundance of caution ppl recommend removing payment card before porting, but porting out should be enough

Re: Account deactivated

Haji-Nabeel — Thu, 05 May 2022 16:46:37 GMT

Well, They will stop auto pay once you port your number out but I am sure you can also do contact your bank and request them to stop auto pay for PM. see if it works for you.

Re: Account deactivated

pasleb — Thu, 05 May 2022 21:33:32 GMT

Thanks everyone

Re: Account deactivated

Community_QA — Fri, 06 May 2022 01:09:43 GMT

@pasleb just keep an eye on the cc just in case. 99% of the time there are no issue, buy there are still some odd ones.