topic Re: Payment in Get Support

Payment

Mak1234 — Thu, 05 May 2022 12:28:41 GMT

The funds on in my account. The plan was due today. It keeps telling me to reactive my plan. Everytime I try to make a payment it's says there is something wrong with my card. I even tried using a different card. Still won't let me. Please help

Re: Payment

softech — Thu, 05 May 2022 12:32:10 GMT

@Mak1234 is the account status showing Plan Expired?

If it is , is your service actually still working?

If it is working and just the status showing Plan Expired, you do not need to do anything. Plan Expired just mean PM still working on the renewal for your account. It usually would not affect your service. It will change back to Active later today if the payment all gone through without problem.

So, if your service is fine, no worry

Re: Payment

Yummy — Thu, 05 May 2022 12:41:39 GMT

Are you on autopay?

Do you see this?

As long as you have service there is no need to do anything.

Did you get SMS from 611 you are good to go?

Re: Payment

JL9 — Thu, 05 May 2022 17:01:19 GMT

If it isn't just the usual infusing transition and everything is working you can get a voucher to top up your account to get going for the month and then sort out your card issue