topic Re: Sim Card in Get Support

Sim Card

lake — Thu, 05 May 2022 10:34:20 GMT

I ordered a Sim card online and still haven't received it yet?

Re: Sim Card

esjliv — Thu, 05 May 2022 10:48:03 GMT

@lake - SIM Cards normally come through regular Canada Post delivery. 3-10 days is hopefully the delivery time, but could be longer.

You can check with Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

*If you don't have a self serve/my account yet (activated SIM card), use Method 2 above to submit a ticket.

edit, added missing word

Re: Sim Card

softech — Thu, 05 May 2022 11:10:59 GMT

@lake To be honest, it could take as many as 3 weeks for the sim to arrive if you order from PM

Do you need it in a rush for activation? If so, you might want to check with local Mobile Store, many of them will give it to you for free if you activate with them. Recent promotion can be redeem with instore activation as well. So you can activate there with free sim without problem

Re: Sim Card

lake — Thu, 05 May 2022 11:13:04 GMT

Thankyou!

Re: Sim Card

lake — Thu, 05 May 2022 11:13:44 GMT

@softech wrote:
@lake To be honest, it could take as many as 3 weeks for the sim to arrive if you order from PM

Do you need it in a rush for activation? If so, you might want to check with local Mobile Store, many of them will give it to you for free if you activate with them. Recent promotion can be redeem with instore activation as well. So you can activate there with free sim without problem
Thankyou!

Thanks!