topic Re: Login Disabled in Get Support

Login Disabled

teeffurny — Tue, 04 Jan 2022 19:30:13 GMT

Hello,

I'm trying to login to my account but when I put in my login and password I get the following message "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." Has anyone had any experience with this?

Thanks,

Re: Login Disabled

SD08 — Wed, 16 Aug 2017 19:17:08 GMT

Has your account been expired for 90 days or more? If so, it would have been deleted and your plan/number lost. That would be why you can't login.

If this is not your situation, then you may need a password reset with the help of a moderator. Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your e-mail address and phone number.

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message. I also recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.

Re: Login Disabled

Luddite — Wed, 16 Aug 2017 19:45:04 GMT

@SD08 FYI: email notification of private messages is now the default for any new account.

Re: Login Disabled

SD08 — Wed, 16 Aug 2017 19:52:48 GMT

@Luddite wrote:
@SD08 FYI: email notification of private messages is now the default for any new account.

@Luddite

Thanks, but actually, I'm the one who discovered the change here:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/I-can-t-figure-out-what-email-I-signed-up-with/m-p/170861#M13131

As the OP's community account was registered in February, it might not have e-mail notices on by default, so I'm including that advice just in case.