topic Re: Unregistered SIM in Get Support

Unregistered SIM

Sampinkfloyd420 — Thu, 05 May 2022 05:15:36 GMT

This morning my phone was working just like any other day, then within minutes it started saying 'Unregistered SIM' and haven't been able to send/receive calls/texts all day n haven't been able figure out how to fix it all day! I hope someone can help me 🙏

Re: Unregistered SIM

JK8 — Thu, 05 May 2022 05:17:48 GMT

@Sampinkfloyd420

Can you log into self service and see what the account status is? Is it Active?

Edit:

Try rebooting, resetting network settings, reinstalling SIM card.

Re: Unregistered SIM

computergeek541 — Thu, 05 May 2022 05:17:39 GMT

@Sampinkfloyd420 wrote:
This morning my phone was working just like any other day, then within minutes it started saying 'Unregistered SIM' and haven't been able to send/receive calls/texts all day n haven't been able figure out how to fix it all day! I hope someone can help me 🙏

This could be because of a network issue. Try restarting your phone if you haven't already. Also, check your device's IMEI at devicecheck.ca.

Re: Unregistered SIM

JL9 — Thu, 05 May 2022 06:18:03 GMT

For sure, make sure it isn't blacklisted.