topic Re: Porting to Rogers in Get Support

Porting to Rogers

Umair1 — Thu, 05 May 2022 05:09:24 GMT

I am trying to port my phone number from public mobile to Rogers but public mobile won’t send me an sms despite multiple requests over 90 minutes. My monthly payment was due for Public Mobile on April 23 but I did not pay because I have activated Rogers.

Re: Porting to Rogers

JK8 — Thu, 05 May 2022 05:12:57 GMT

@Umair1

Your account must be active at Public Mobile to port a number to Rogers. You should activate on the cheapest $15 plan.

Re: Porting to Rogers

JL9 — Thu, 05 May 2022 05:13:21 GMT

In order to port your number not only do you need your PM sim, you need your PM account to be active and in good standing. I would recommend doing the cheapest plan $15 and then porting it over.

Re: Porting to Rogers

Umair1 — Thu, 05 May 2022 05:13:39 GMT

Won’t 15 dollars go to waste then because I will have 2 plans or will I be refunded 15?

Re: Porting to Rogers

JK8 — Thu, 05 May 2022 05:14:48 GMT

@Umair1

You will not be refunded. Your account must be active at PM to complete the port.

Re: Porting to Rogers

computergeek541 — Thu, 05 May 2022 05:16:08 GMT

@Umair1 wrote:
Won’t 15 dollars go to waste then because I will have 2 plans or will I be refunded 15?

Sorry, but you won't receive a refund. However, as per the two messages before your recent reply, an inactive phone number isn't transferable to another carrier.

Re: Porting to Rogers

Umair1 — Thu, 05 May 2022 05:47:42 GMT

So I changed my plan to the $15 plan and paid but I still am not able to make calls. How do I know if it is activated so that I tell Rogers to resend a port request?

Re: Porting to Rogers

dust2dust — Thu, 05 May 2022 05:50:13 GMT

Try restarting the phone. Does the account show as active now? Does it show that you did change to the $15 plan?

Re: Porting to Rogers

Umair1 — Thu, 05 May 2022 05:52:34 GMT

Yes it shows the new plan and I restarted the phone but I still cannot call

Re: Porting to Rogers

Umair1 — Thu, 05 May 2022 05:56:00 GMT

My online account says that my account has been suspended due to insufficient funds but at the same time I paid the amount due and it says no amount due at the moment under the $15 plan

Re: Porting to Rogers

JK8 — Thu, 05 May 2022 06:00:17 GMT

@Umair1 wrote:
My online account says that my account has been suspended due to insufficient funds but at the same time I paid the amount due and it says no amount due at the moment under the $15 plan

Try this:

In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

Re: Porting to Rogers

Umair1 — Thu, 05 May 2022 06:12:18 GMT

I did that but it still says, “expired account” “account suspended due to insufficient funds” and also says that I have no amount due because I have already paid the amount due.

Re: Porting to Rogers

JK8 — Thu, 05 May 2022 06:14:55 GMT

@Umair1

Can you confirm that the payment came off your credit card? Do you have a balance in Account Balance in self service?

Re: Porting to Rogers

Umair1 — Thu, 05 May 2022 06:18:03 GMT

Yes I confirmed on my online bank account that the payment went through and self service shows an account balance of 0. It put my payment under top up.

Re: Porting to Rogers

JK8 — Thu, 05 May 2022 06:23:34 GMT

@Umair1

Contact a CS Agent. Second option below is easiest, but first option is the fastest for a reply if you can use the chatbot.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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Re: Porting to Rogers

darlicious — Thu, 05 May 2022 21:38:07 GMT

@Umair1

Look in your transaction history.....you should see MANUAL TOP UP.....$15 with today's date. The next line you should see is....30 DAY PLAN....$10 followed by 100 MINUTES......$5 both with today's date? If you don't see the $15 plan charges then you only topped up your account balance.

Go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Check your transaction history for the $15 plan charges. Log out and reboot your phone.

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