topic Re: Re-activate my plan after Credit Card Expired in Get Support

Re-activate my plan after Credit Card Expired

hanming — Thu, 05 May 2022 03:05:18 GMT

My auto payment credit card has expired and my payment with auto deduction was declined. So my plan was temporally suspended. I have replaced the information of my new card. Will it automatically re-activate my plan? If yes, how long does it take?

Re: Re-activate my plan after Credit Card Expired

JK8 — Thu, 05 May 2022 03:09:08 GMT

@hanming

If you have no services. Go into self service and choose the Payment tab. Choose other from the drop down menu and enter the cost of your plan. (Clear browser cache first and open a new window in incognito. Use chrome)

Re: Re-activate my plan after Credit Card Expired

softech — Thu, 05 May 2022 03:08:48 GMT

@hanming No it wont. You have to make a manual payment to reactivate the account

use the option "Other (Enter the desired payment amount)" and then manually enter the plan amount and submit the payment

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment made successfully, click on the button Reactivate current plan if it is there

Then logoff from My Account and Reboot the phone

You should be all good then

Re: Re-activate my plan after Credit Card Expired

hanming — Thu, 05 May 2022 03:24:32 GMT

Thanks for your reply. I have made the payment successfully since available funds: $4.68 (credit) and payment Due to next cycle (June 3. 2022). However, my account status: Plan Expired. Also, I couldn't find the button Reactivate current plan any more.

Re: Re-activate my plan after Credit Card Expired

hanming — Thu, 05 May 2022 03:28:25 GMT

Never mind. It works now. Thanks a lot.

Re: Re-activate my plan after Credit Card Expired

JL9 — Thu, 05 May 2022 03:31:56 GMT

Once you get the card updated and the renewal through your autopay should be back up and running, yo shouldn't have to worry about updating your card for at least a few years but a similar issue to this may arise if there is an autopay failure. So make sure you stay on top of it. You have the option of manually adding the funds to cover the renewal so you don't have to worry about that and make sure next time you get your new card you update your card info because if you can update expiry etc prior to renewal you shouldn't have this issue again