topic New Cell Phone in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820172#M549659 <P>Just set up my public mobile account and using a Motorola phone, can`t call out</P> Thu, 05 May 2022 01:08:06 GMT normbirch 2022-05-05T01:08:06Z New Cell Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820172#M549659 <P>Just set up my public mobile account and using a Motorola phone, can`t call out</P> Thu, 05 May 2022 01:08:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820172#M549659 normbirch 2022-05-05T01:08:06Z Re: New Cell Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820174#M549661 <P>Which specific model is the phone? Can you text both directions? Use data for the internet (not wifi)?</P> Thu, 05 May 2022 01:09:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820174#M549661 dust2dust 2022-05-05T01:09:53Z Re: New Cell Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820175#M549662 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/235498">@normbirch</a>&nbsp;</P><P>Do one or more of the below that may help</P><UL><LI>restart your phone</LI><LI>toggle into and out of airplane mode</LI><LI>perform a Reset of the device's Network Settings</LI></UL> Thu, 05 May 2022 01:09:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820175#M549662 esjliv 2022-05-05T01:09:59Z Re: New Cell Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820176#M549663 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/235498">@normbirch</a>&nbsp;</P><P>Did you pick a new number or port your old number over to PM?</P><P>Try rebooting your phone and see if that works.</P> Thu, 05 May 2022 01:13:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820176#M549663 BKNS27 2022-05-05T01:13:12Z Re: New Cell Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820178#M549664 <P>Hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/235498">@normbirch</a>&nbsp;Do you have another phone to test the SIM card?&nbsp; Maybe SIM wasn't setup in the system properly.&nbsp; Test it on another phone first.&nbsp;</P> Thu, 05 May 2022 01:14:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820178#M549664 hTideGnow 2022-05-05T01:14:26Z Re: New Cell Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820180#M549665 <P>May be a porting issue? If you did port was it a postpaid or prepaid account?&nbsp;</P> Thu, 05 May 2022 01:25:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Cell-Phone/m-p/820180#M549665 JL9 2022-05-05T01:25:56Z