topic Re: overcharged issue in Get Support

overcharged issue

Jesscyx — Thu, 05 May 2022 04:33:14 GMT

i have funds in my account and it automatically paid the monthly payment today.

when I check it, it says there's the amount due. I'm so confused

Re: overcharged issue

Meow — Thu, 05 May 2022 00:28:23 GMT

Do you have service? If you do, disregard messages if today is your renewal day.

You might see these messages:

Re: overcharged issue

dust2dust — Thu, 05 May 2022 00:28:42 GMT

The amount due is always your plan price minus balance. If your services are working then you're all good.

Re: overcharged issue

softech — Thu, 05 May 2022 00:29:26 GMT

@Jesscyx Do you have phone service now?

is the status showing Active?

PM is a prepaid service, so it is absolutely normal if it show a Amount Due before date to an a future date, and Payment for next cycle shows your plan amount.

Re: overcharged issue

Jesscyx — Thu, 05 May 2022 02:03:10 GMT

but normally it shows $0 due

Re: overcharged issue

softech — Thu, 05 May 2022 02:07:42 GMT

@Jesscyx wrote:
but normally it shows $0 due

@Jesscyx it depends if you have any amount in the Available Fund in My Account

So, if you see a future due date (likely June 3rd if your account just renewed today) and your service is working and Account shows Active, you don't have to worry about it now 🙂