topic Re: Why does Public Mobile suck so badly? in Get Support

Why does Public Mobile suck so badly?

westcoastfloat — Wed, 04 May 2022 16:36:14 GMT

I don't have access to my email account to find out my account number so I can login, and or make online payments. Also need my account number to cancel my service and go to a different provider who services my area

Re: Why does Public Mobile suck so badly?

softech — Wed, 04 May 2022 16:38:21 GMT

@westcoastfloat PM is not that bad. You just need to understand the system.

Did you try to use Forgot Password link to reset the password?

if you are unable to reset it there, please open a ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Why does Public Mobile suck so badly?

dust2dust — Wed, 04 May 2022 16:39:36 GMT

You can still login to the account if you remember your password.

What area are you in? Winnipeg? Brandon? Other than that you should have coverage unless you're in the boonies.

Re: Why does Public Mobile suck so badly?

JK8 — Wed, 04 May 2022 16:41:39 GMT

@westcoastfloat

If you are porting your number out to another carrier, the account will be closed automatically. If not porting out just remove your credit card information and your account will also close automatically after 90 days from the next renewal date due to non payment. Your account must be active to port your number out unless you are going to Telus or Koodo.

Re: Why does Public Mobile suck so badly?

hairbag1 — Wed, 04 May 2022 16:50:01 GMT

@westcoastfloat wrote:
I don't have access to my email account to find out my account number so I can login, and or make online payments. Also need my account number to cancel my service and go to a different provider who services my area

To make a payment to your account...get payment vouchers at Shell Gas station or Walmart...then dial 611 to apply them to your account.

Then deal with you account info later on.

Re: Why does Public Mobile suck so badly?

HALIMACS — Wed, 04 May 2022 16:53:41 GMT

You asked, "Why does Public Mobile suck so badly?"

A. Because they use those silly paper straws that collapse in on themselves when they get wet.

🤣🤣🤣

Re: Why does Public Mobile suck so badly?

hairbag1 — Wed, 04 May 2022 16:58:15 GMT

The Public Mobile motto...

Re: Why does Public Mobile suck so badly?

Yummy — Wed, 04 May 2022 16:59:32 GMT

I would not say PM is that bad. Some people have issues logging in and most likely due to forgotten email used or password.

Sometimes autopay fails but remedy is usually straight forward.

If you keep your login credentials handy and at secured easy accessible place, you would never struggle to log in.

To gain access to your account contact agent for assistance. So simple...

Re: Why does Public Mobile suck so badly?

BKNS27 — Wed, 04 May 2022 17:17:10 GMT

@westcoastfloat

PM is not bad at all.
Most of the time it is operator error, they forgot what email address they used with the many emails they have.

Also forget to write down the password and the answer to the security question.

I alway add the password to all my accounts on my iPhone.

This is to avoid any fraudulent activities on people’s account. 😈

Re: Why does Public Mobile suck so badly?

JL9 — Wed, 04 May 2022 18:14:01 GMT

Lol exactly, I don't understand why people get so surprised sometimes when it is a no frills type of service

Re: Why does Public Mobile suck so badly?

Naepalm — Wed, 04 May 2022 18:58:31 GMT

Been here two plus years and found that most carriers suck. Yesterday the internet was out in our area for all Rogers users. I had data on my phone with Public, I proceeded to ask how much each of them pay and they all answered too much! LOL

On a more serious note, if you are really having like a tonne of issues you have come to the right place:

1. click forgot password when you sign in.

2. If you port your number this service will automatically cancel.

3. Do not cancel your number here first or you will lose your number.

4. You don't need your account number to port, you can just use your phone's info, your sim card number, and your name.

Hopefully, this is helpful.

Re: Why does Public Mobile suck so badly?

Coka — Wed, 04 May 2022 19:01:26 GMT

@JL9 wrote:
Lol exactly, I don't understand why people get so surprised sometimes when it is a no frills type of service

Most of customers don't understand 'no frills' or 'tier 3' meaning for cell provider.

People compare only price; so PM is at the bottom of the list so then - why not, good deal!

No research, no asking questions first. PRICE is the main factor. And then complain why things don't work perfectly.

Re: Why does Public Mobile suck so badly?

westcoastfloat — Wed, 04 May 2022 20:09:42 GMT

Password resets work great, IF YOU HAVE ACCESS TO THAT EMAIL ACCOUNT LOL

Re: Why does Public Mobile suck so badly?

westcoastfloat — Wed, 04 May 2022 20:10:35 GMT

West coast BC

Re: Why does Public Mobile suck so badly?

softech — Wed, 04 May 2022 20:11:57 GMT

@westcoastfloat wrote:
Password resets work great, IF YOU HAVE ACCESS TO THAT EMAIL ACCOUNT LOL

@westcoastfloat this applies for any system. LoL

no worry, open a ticket with PM support and they will take care of it.

(better is to use method 1 below, but if you want to take it easy, use Method 2 below)

if you are unable to reset it there, please open a ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why does Public Mobile suck so badly?

dust2dust — Wed, 04 May 2022 20:31:55 GMT

So I'll have another go at parsing your first message.

"I don't have access to my email account to find out my account number"
yes the welcome email would have had the account number

"so I can login,"
You don't need the account number to login, it's your email address. Then you need your password.

"and or make online payments."
You can also dial in to 611 and use the registered credit card or buy vouchers and enter them in 611.
You can also use instant top-up in some stores.

"Also need my account number to cancel my service"
Only if you're wishing to take your number to another provider. Otherwise you could just stop paying. And you can use the IMEI to port out too.

"and go to a different provider who services my area"
Public belongs to Telus. Telus is everywhere in civilization. Not the boonies which is the same for most other providers.
So what are the problems you're having making you think Public isn't serving your area? What phone are you using? Whereabouts-ish on the west coast are you?

Re: Why does Public Mobile suck so badly?

darlicious — Thu, 05 May 2022 21:18:50 GMT

@westcoastfloat

You won't get better coverage in bc then from telus. Unless you have a poor 3G signal which pm uses for voice calls. Even that can often be overcome with a little troubleshooting. Give the community a chance to help you with your issue(s) and give pm a chance. But if you are not a change your own oil kind of person then yeah maybe port out as its DIY around here.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Why does Public Mobile suck so badly?

westcoastfloat — Wed, 04 May 2022 23:25:46 GMT

Yeah the "DIY" statement is absolutely correct!

Sadly in the offshore community I'm in, Rogers has the best signal, not to mention same plan I'm on now is $10 cheaper.

I require my account number to be able to swap to a different provider. Now if I could DIY a customer service to change my email addy, I'd be all over that. But the fact there is ZERO customer service here, that's not happening.

Re: Why does Public Mobile suck so badly?

dust2dust — Wed, 04 May 2022 23:35:57 GMT

Again, as mentioned, you could use the IMEI of the device that the sim is in to port out.

You were given instructions on contacting the support people earlier to change the email address or get the account #. That's the customer service here. They're usually quite responsive.

I wonder if you were to change your phone to 3G only whether you would get better idle reception. I wonder if you were to try someones Rogers sim in your phone to see if it's any better. I only have a couple bars when idling. But it jumps to full bars on a call. And I'm in a somewhat urban area.

Re: Why does Public Mobile suck so badly?

darlicious — Thu, 05 May 2022 21:20:16 GMT

@westcoastfloat

Both links to customer support are in my post. They usually reply in an hour or less. Is both your voice call and data connection poor? When's the last time you rebooted your phone? Toggled airplane mode on/off?

Rogers has a $10 plan on their website?

Edit:

Oh $10 cheaper....20gb plan?

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #